Tribeca Tap House, New York, New York, Bar Food Restaurant Details

Reserve a table - Tribeca Tap House - Inactive
Restaurant: Tribeca Tap House

Address: 363 Greenwich Street,, New York, New York (NY), 10013

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Phone: (212) 510-8939


Rating: Rating
3.2 based on 5 ratings
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Food: Food
04/22/2015 2:52 pm

Two friends and I planned a private brunch at Tribeca Tap House for two friends who are expecting their first child. I've hosted and/or planned a fair amount of private events, and this, by far, was the worst service I have ever received from an event planner and staff.

* First, the event planner, Jaclyn, was rude and miserable. Event planners at almost every other restaurant I've worked with are welcoming, warm and accommodating. She was miserable, disorganized and unprofessional. Her overall attitude put a damper on the afternoon.

* We were told we could show up at 11 AM to begin set-up for a 12 PM start time. When we arrived in the room, it was a mess and not ready for us to begin set up at all. There was a baby shower the previous day, and leftover favors, bottles of wine and other odds and ends were scattered all over the room. Chairs were stacked on the tables, and the booths were dirty and covered with crumbs. If my husband and my friend's husband were not there, we never would have gotten that room ready in time.

* We were also told that there were three TVs in the room, and that each could display either a slide show or a single picture if we had a USB memory stick. Not only did two TVs NOT have USB ports, but the staff couldn't get the third to work, and just gave up!

* With regards to the pictures, I handed the memory sticks to Jaclyn at 11:30 AM. When I asked her at almost 12 PM why they weren't in the TVs, she told me that only one member of staff knew how they worked, and he was manning the bar upstairs, and he would be down when he was done serving customers. I'm sorry, but I'm paying you over $1000 to host a private event. Get him down here.

* The bar was a MESS. First, none of the taps worked, so at a place called the Tap House, only bottled beer was available. Then, either a glass of red wine was spilled, or the sink in the bar leaked (didn't see which), but there was a puddle of red wine on the floor, and the father to be had to ask one of the staff for a mop! Furthermore, the event started at 12 PM, and we didn't have a bartender until 12:25 PM.

* At the beginning of the afternoon, Jaclyn had a cash box and a table outside. She started collecting money, and then became the bartender and had no one take over for her. So we're running around, trying to figure out who paid, and who didn't, because halfway through, there was no one to take money! Which made settling the contract a nightmare (see below).

* The food service was terribly slow. The dishes didn't come out until almost 1:30 PM, and the penne vodka was extremely al dente, bordering on undercooked.

* Settling the bill and the contract was a complete and utter disaster. Apparently, Jaclyn is relatively new to the job, and when we first we working with the Taphouse, and their previous event planner, they agreed to lower the minimum spend from $1500 to $1000. She initially insisted that the minimum spend was $1500. Furthermore, some people weren't able to make it at the last minute (sick kids, family emergencies, etc.), and she was also saying that we had to pay for the no-shows. You are NOT a wedding venue (believe me, I know the difference, since I only got married 6 months ago). As long as we hit the minimum, which we did, just re-adjust the contract.

* To add insult to injury, since she wasn't on top of people paying, she insisted that we came up two people short, so I needed to make up the difference. Given that you and your staff were unaccommodating and disorganized, the bar had no draft beer, and the food service was slow, wouldn't you MAYBE consider giving us a discount? Nope! So, I paid $82 for mystery guests.

I will NEVER go back to the Taphouse again for a private event. I was beyond disappointed.

Food: Food
03/22/2015 3:20 am

Had a good time, all the girls!

Food: Food
08/28/2014 5:48 pm

Good place for a quick drink after work but don't expect much from service or food. Good selection of beer on the cheap.

Food: Food
08/23/2014 9:29 am

Good vibe, plenty of choice on the beer menu and you can get buckets on beers for cheap. Food is bar food and is just fine. Great place to watch sport. Play all games on TV.

Food: Food
07/22/2013 3:12 pm

Creative nachos, good beers, and plenty of TV to watch sports (if that's your thing). This is Georgetown bar during basketball season, so go Hoyas!

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