7 & Seven Restaurant & Lounge, San Jose, California Restaurant Details

Food:

Seven- CLOSED as of late August

Food:

If I could rate this restaurant with less than one star, I would. On November 16, 2007, my husband and I made reservations for a party of 15 on November 17, 2007. The reservation was too late in the evening so I called back and cancelled the reservation. Unfortunately, they did not document the cancellation and now have charged us a $409.00 cancellation fee. The events coordinator, Adrianna, explained to me today that the cancellation policy is $25 per person for a large party.

Neither I nor my husband knew that at the time of the reservation or the cancellation, or else we would not have cancelled.

Adrianna consulted with the owners and refuses to be flexible regarding this charge. At one point she offered that we could come in with a large party and they would credit the cancellation fee to our bill. I told her I'd need to talk with my husband. She responded - "talk with your husband". I was quiet for a minute because I was upset and tearful (I've had a terribly stressful year and this was just one more thing on my plate) - and SHE HUNG UP ON ME!

I am not an inconsiderate patron and I think of myself as pretty reasonable, and am severly disappointed at the response I received from the restaurant regarding this unfortunate set of circumstances.

I would not recommend this restaurant to anyone, based on this experience.

Please do not patronize this business.