Food:

Ordered a pizza for pick up tonight. Got to the store and found out that my pizza had been put out for delivery to someone else. I had just paid and the guy immediately asked for my receipt and proceeded reimburse me for my original pizza and make me a fresh one free of charge. No questions, no hesitation! I was out the door 10 minutes later with a piping hot pizza. If that isn't awesome customer service I don't know what is. Thanks Amadeo's! I am now an even bigger fan of yours!

Food:

Horrible pizza, horrible service! Ordered an extra cheese pizza for pickup. Drove all the way back home and found out that not only was my order wrong, but the pizza was burnt. Called the location and they refused to make it right. Never will buy from them again and I'm telling everyone I know!

Food:

I grew up on this stuff... pepperoni and green chilli (ask for their 2 item special). I rarely have had a CS issue. Pretty much satisfied and happy with excellent local pizza!

Food:

I have had food several times from each of their locations. Good variety and good prices. Among all the items on the menu, I have never tried one that was not excellent. Consistently amazing food for the past 14 years. Would recommend to anyone.

Food:

I saw Antanette's review and I thought I'd add another Amadeo's customer service horror story.

You can kind of see the customer service attitude of this place in the words from Amadeo's Pizza's reply --> "I'm sorry you had service you found unacceptable. Usually, businesses will hire staff that understands how to place large orders for their business for timely delivery."
That's quite passive aggressive for a business leader's reply on their own page. It does not offer sincere remorse for a bad customer service experience at all. It does not offer a solution or an improvement in process of any kind. It basically sounds like they were saying, "HEY BUDDY! #(%! YOU AND YOUR BUSINESS GO SOMEWHERE ELSE". Some things are better left unsaid.

-------------REAL REVIEW BELOW THIS

Pros: Pizza is incredible. some of the best in town, hands down. I mean this... most pizza in ABQ stinks (tasteless crust, piss poor 'budget cheese', bland sauce, undercooked, etc). I would say this place ranks on par with JJ's or Venezia's.

Cons: Here is my actual objective customer experience

Order 1 large pie for delivery (with pineapple)
Pizza arrives in standard 45 minute delivery timeframe.
Open box, pizza has pepperoni. Call pizza store (I was never rude, demanding, or deceptive to the person who picked up the phone.)

Me: "Hello I ordered a large pineapple just now and it has pepperoni. Normally I wouldn't care but there are vegetarians here that can't eat it. Can I order another one without pepperoni and give this one back? I will tip the driver well."

Amadeos: "Hold on a second" [hold]
Amadeos: "Ok I talked to my manager we cant take that pizza back but you can order and pay for another one."

Me: "Wait... what? I have a pizza I didn't order in front of me. I'm just trying to get what I ordered."

Amadeos: "There's no pepperoni on that pizza bro"

Me: "What? [baffled] I'm looking at it right now..... there's pepperoni on it. I haven't touched it. If you really want I can take a picture and send it to your cell phone."

Amadeos: [tone intensifies] "I made that pizza myself bro there's no pepperoni on it"

Me: "Listen I'm just trying to get what I ordered. Can you remake the pizza and I will give this one to your driver? I will even tip him again for having to come out again"
Amadeos: "hold on a second"

They came back on the line and redelivered the correct pizza ~1 hour later (and was tipped again).

Bare in mind this was about 1.5 years ago from the time of this review. Chances are the kid who answered the phone is long gone but I've never got the run around like that before in my entire life. I was called a liar on the telephone OVER A FREAKIN PIZZA!! Why didn't the conversation stop the minute an issue with the order was brought up? Insanity...

Because of this experience (mostly being treated rudely and called a liar by some nolife loser wanna be thug) I will never patronize Amadeos again.

I'm giving this review 4 of 5 stars because the pizza at this place really is good. Personally for me, the taste remains too bitter to even approach.

I would recommend you give this place a shot. Just make sure to put on your thick NYC skin before you pick up your phone.