Applebee's, Albuquerque, New Mexico, Grill Restaurant Details

Food:

Manager doesn’t care about customer service or customer satisfaction.

I like Applebee’s on the whole, but not this location. The Manager we dealt with is not customer oriented at all and couldn’t care less if he keeps or loses a customer. He has no business being a manager in this industry. You have several choices for food service. Choose a different place that actually cares about your patronage and doesn’t take you (and your hard earned money) for granted!

My husband and I visited this location in the late evening of July 3, 2015. The one and only reason we decided to stop there was because the marquis sign stated that appetizers were half price during the time period we would be there. We ordered a few appetizers and a few drinks. The bartender was nice enough, but it wasn’t until the bill came that we discovered that none of our appetizers were discounted. We asked the bartender about it, and she (kind of snidely) stated that only select appetizers are half price, and immediately walked away from us. What? Why doesn’t the sign state that? Why didn’t the bartender respectfully inform us when we ordered, that the items we requested were not included in the special?

I noticed the manager sitting at a table behind us chatting with one of the employees. I walked over to politely tell him that I was disappointed because the only reason we came in was because of the special on the sign, and nobody bothered to tell us until it was too late that what we ordered wasn’t included. He stated that it says “select” appetizers on some other sign somewhere. He also stated (rather flippantly) that they get that complaint a lot that the outside sign doesn’t say “select”? What?! I asked him why, if he’s gotten that complaint a lot, why hasn’t he changed the sign? (Why wouldn’t you fix what is obviously causing issues with your customers (especially since it is such an easy fix)?) I was so incensed by his attitude and what he just said, that I honestly didn’t completely listen to his response, but it was something to the effect of that he doesn’t have enough letters, or there isn’t room on the sign. (The first issue is EASILY fixed, and the second issue is untrue, because there was room on the sign to at least put “SLCT”.) It just went downhill from there, he asked why I didn’t say anything to the bartender, which I already had, but no apology or resolution was obtained, he asked if I had already closed my tab, which I had, what difference does that make, then just continued to be argumentative with me, to which I obliged. I told him that he has lost a customer, and instead of trying to somehow keep me, he just kept up with the attitude (even telling me that, "you aleeady said you weren't coming back" to which I said (kind of telling him his job), "try to MAKE me"). It wasn’t until my husband got irritated enough to say something that the Manager actually got out of his chair and prepared a gift card for $5 (saying that’s all we would have saved anyway……without having a clue what we actually ordered). Nothing about his actions/inactions or attitude was done correctly, and the gift card should have been enough to try to actually save a customer, but HOW HARD WAS THAT TO GIVE OUT A SIMPLE GIFT CARD TO TRY TO RECOVER A DISSATISFIED CUSTOMER????? It really doesn’t cost the business that much (if any) to attempt to keep a customer, whereas losing a customer and getting a bad review could cost your business plenty. It is basic business/customer service 101. This man either needs to be taught the basics of the hospitality industry, or asked to find someplace else to work. This would never, ever be tolerated at the sports bar/restaurant where I am a manager. We actually care about our customers and know that they make or break us.

Food:

Our server was great after she found out we were suddenly her customers 20 minutes after sitting down and other tables started leaving around us. Karissa the extremely immature and disrespectful manager on duty decided to cut some of her servers on a Friday night just before 7 pm and when I asked to speak with her all I got was arguments and attitude. I am going to contact anyone and everyone I have to to get this child demoted or fired..

Food:

I had a citrus lime steak and it was awesome. Appetizer sample was also a great choice. Service was exceptional, food was outstandingly good.

Food:

I stopped at this Applebee’s and was pleasantly surprised. The food was just what you get everywhere but the staff made it special. When you are in Albuquerque stop in and say HI to Jennifer T. She is very attentive and made our stay special. When you stop in ask her how much a pound of butter weighs.

Food:

Every time my gf & I have gone to this location the service has been pretty lackluster but this last week was the worst. We walked in to 4 hostesses/waitresses sitting at a front table eating and drinking. We were acknowledged after having to wait about 3 minutes for them to finish chatting. Our server Stephanie took about 10 minutes to come take our water order and before we could ask for drinks from the bar she had disappeared. We waited about 15 minutes before she left the employees' group table up front to come take those orders - which she got wrong. She acknowledged that the drink sizes were wrong but charged us for the larger amount anyway.
There are maybe 2 decent waiters there. Won't be returning.