Arby's, Indianapolis, Indiana, Fast Food Restaurant Details

Food:

I went to this Arby's on my lunch break and ordered my usual chicken tenders meal. I love going here because I can always count on fresh and hot chicken tenders. However, on this particular day my experience wasn't as pleasant. I paid for my meal at the window and the employee told me to pull around to the front of the business because I had a few minutes left on my chicken tenders before they were finished. He only handed me my receipt and drink. When I pulled around to front of the business he brought me out my meal (didn't wait too long) and I pulled off. After returning to my office I realized this guy didn't give me my change. I called the business and spoke to a manager and explained to him what happened, he took down my name and number and said he would bring me my change to my place of employment. Well, he never showed up. After I got home from work I called back to Arby's, but the manager on duty was in the restroom and I left my name and number once again, but never got a call back. The next day I called and actually got a chance to speak with the GM and he turned this whole thing around. I explained to him what happened and he told me he would bring me my change within the next 15 minutes to my place of employment and offered me a free meal of my choice. I'm proud to say he kept his word! He brought me my change and my meal and also gave me a coupon for a free combo for my next visit! I'm glad there are still people in management who strive to provide excellent customer service!

Food:

The employees at this Arbys need to learn why its called "fast food". You'll have your food faster at a sit down restaurant than you will using the drive through at this Arbys.