Beantown Pub, Boston, Massachusetts Restaurant Details

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This affordable Downtown Crossing sports bar attracts everyone from out-of-towners to "Suffolk College" kids and "after-work" imbibers; cynics say it's a "tourist trap", citing "lacking" service, but at least history buffs can "drink a Sam Adams" while looking at "Sam Adams's grave" in the Granary Burying Ground across the street.

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I used to love coming here with friends to watch a game, but I must say I was disappointed yesterday when I was there for the Pats / Broncos playoff game. Four of us sat in the front area near the entrance. The service was very infrequent as I was lucky to see our server once every 30 minutes, and when I tried to flag her down she would completely ignore me.

Then there was a situation I which these 2 homeless-looking guys came in who were clearly not "all there" and were asking people for money and creeping people out. I flagged down a server (not ours because she ignored me again) and told her they were creeping us out, and all she did was go up to the guys and say "do you guys need anything?" then bolt to the other end of the restaurant. For the next 20 minutes the staff seemed to completely avoid our area while these guys continued to freak out customers. Eventually they left and the staff suddenly started coming around again. I understand that in that area of Boston those people will inevitably wander in from time to time but it did not appear that the staff was making an effort to address the situation.

Then there was the settling of the bill. One of my friends was leaving before the rest of us, and he told our server that he was leaving and asked to break off his own bill, and she just came back for the whole bill for the table. So my friend gave us cash and left and the rest of us figured we'd close the bill and open a new one because we wanted to stay. Then when the server came back I explained to her that we wanted to split the bill between 3 credit cards, she looked at me like I was a cockroach and said "we don't do that! It will take too long in the system!" I said that I had done it there several times before and she said "not during a game. We're too busy." Then I asked if there was an ATM so that we could split it up with cash as she rolled her eyes and said "just give me it I'll split it" and walked away. She came back after few minutes and said the same thing again "we don't split it during a game because it takes too long blah blah blah" but then after a pause she said "fine but JUST THIS ONE TIME" and stormed of again. I highly doubt they'll actually be keeping track of that "one time" pass that I supposedly have. She then came right back with the bill split between the cards just like we asked. I was confused because I thought it was going to take a long time. She spent more time talking about how she couldn't split the bill than it actually took to split it. We also noticed that the table next to us split their bill with no problem and for the record, the other times when I've had it done there were during playoff games. I also noticed after the fact that there as a sign that says "ATM available" and the server should have mentioned this. I'm usually cooperative with whatever policies a restaurant has - I just asked to be informed about them politely.

All that said, while the service was terrible my burger was very good and we had a good view of the game and could hear it perfectly. I will give this place another shot.

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For being completely packed for the Pats Chiefs Devision playoffs, got beer and food fast, and great food. Awesome staff

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The bean town ale is lovely. Beer is good and it's a cosy pub! :)

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If you are visiting Boston you have to stop by this place. It has the ambiance of the real Irish pubs. The food is pretty good & they have pool tables in the back of you feel like doing something different. The staff are always lovely & respectful.

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After an exhausting and long trip to the city of Boston, I was absolutely amazed by the hospitality and friendliness of the staff, from the bouncer to the barmen (the barmen was welcoming and despite the huge number of customers, he still managed to keep my glass full and even allowed me to charge my phone). This was my best pub experience in Boston so far. (27/09/15 3 p.m)