Bellagio Pizzeria, Mesa, Arizona Restaurant Details

Food:

I've been to the Bellagio now about 8 times. Only once was to dine in, and just like most restaurants with decent food and atmosphere, they were very busy and full on a weekend night, no surprise that the service was a bit spotty and seemed slower than average. The good part is that the food was quite delicious and good size of portions made up for the wait. My favorite item is the Calzone (any 5 toppings, you pick) if I'm starving I can eat it in one sitting, otherwise it's half for dinner and the other half for lunch the next day...still tasty!!
I don't know if I want to criticize the service or applaud it, because it can be very "Jeckle and Hyde" here, it really depends on your server and if they seem to be staffed well enough to handle the workload. I've had both great service and lacking here. The owner seems to be genuinely nice and was a pleasant experience the one time I've spoken with him. I keep craving their food and keep coming back. I believe in tipping according to service level and eventually that will solve itself. Sometimes I will try to make a polite suggestion to improve service if I feel they are at least trying to give good service. There is after all a nuance to reading when customers want space or service attention.

Food:

Arrived at the restaurant around 12:55 PM. We were seated with no wait, and ordered water and a coke zero. The waitress was a young woman with a pony tail and black hair. She got us our drinks immediately, (the coke zero was more soda than coke) and came back in five minutes and took our order. We ordered a bread appetizer, lasagna, and a gyro sandwich. From this point on, we were totally ignored. We sat at or table wondering when we would get our table bread, our appetizer, or our food, and we sat there for a full 30 minutes. The waitress never came back. When we saw her walk out the front door, purse in hand, and making a bee line for her car in the parking lot, we knew we were never going to get served. At 1:35, we got up, and exited the restaurant. On our way out we told the bartender (in the bar next to the dining room) to cancel our order. His response? "Oh, you can stay. I'll PUT YOUR ORDER IN NOW. YOU HAVEN'T BEEN WAITING THAT LONG ANYWAY." This is the worst service we have experienced in years. This place has no concept of what customer service is, no concept of how to run a restaurant. STAY AWAY FROM HERE. THIS PLACE IS A WASTE OF TIME AND MONEY.

Food:

Pizza was very disappointing- vegetarian is no big deal. - American style is not bad, but small for price. I'd go somewhere else if I wanted GOOD pizza.

Food:

After a 41 minute wait & no food (after ordering), I left hungry. I was extremely disappointed. As a small business supporter, I went out of my way to visit the establishment and was eager to try the pizza. I ordered the 8 inch special and unfortunately never tasted it. What a waste of time and effort. Won't be visiting again or recommending. Four thumbs down.

Food:

Terrible, absolutely terrible service and management. Will never order from them again. And it's sad because their pizza is great. Manager can't even speak English. I've ordered from them maybe 6 or 7 times through Grubhub and have dined in once. I've never had any problems, the food has always been good. Until I tried to call and make an order for a pizza and a gyro for delivery. The cashier was bullshitting me on the prices telling me it was be cheaper to buy a large pizza instead of a medium. After arguing with me I spoke with the manager who then started arguing with me as well so I hung up. I decided to give them a second chance tonight and ordered through Grubhub for delivery. It quoted me an hour for my food. An hour and 20 minutes later I call to find out where my food is. The cashier puts me on hold, comes back, &starts babbling trying to give me excuses saying they've been busy and then says "we're getting it remade and sent out right away for you." No. Just no. At this point I'm done. Just cancel my order. She asked if I wanted to speak with a manager I said no and hung up. 3 minutes later the manager calls me, barely understood a work he said, something about more excuses of being busy and that he'd personally deliver my food. I then said no, I used to work in a restaurant I understand it gets busy but try calling me to tell me it'll be an hour and a half for my food. At this point he rudely cuts me off babbling about the cashier so I said this is twice now with bad service I won't be coming back and hung up. Customer service is number one in this industry. I might have ordered again if the cashier would have just been honest and said I'm so sorry we didn't see your order, it never got put in, or something rather than bullshitting. I also might have ordered again if the manager didn't call back trying to give me more excuses. I don't care what the excuse is. Whether you got backed up, the driver skipped my ticket, or the cashier never rang the order in, I don't care about excuses. You should have been honest and just apologized. Because we're human and it happens. But don't try and lie your way out of it, &then have an inappropriate manager who can't speak English call me just so he can offer me free food and then cut me off without listening to what the guest had to say. Customer service was and is terrible. Like I said I won't ever order again.