Benihana Japanese Steakhouse & Sushi Bar, Cincinnati, Ohio Restaurant Details

Food:

If I could, I would give this no stars because that is what they deserve! We ordered a hibach chicken meal and a hibach chicken and steak meal with extra fried rice for take out. When I called the order in they told us an hour. We got there an hour in half later and still had to wait over 20 minutes before our food was ready! We got home and the order was a complete disaster! Only 2 small containers of sauce ( I asked for extra when I called the order in). We did not get the rice that comes with the meal just the extra rice and my meal did not have vegetables only 2 little pieces of zucchini. When I called in to complain I was told, "if you order extra rice we don't give the other rice since its complimentary" I told the man that does not make any sense. If I order extra it is because I want more! Then the manager told me to come back up and bring The food back, but we have a level 3 snow emergency and the roads are bad! We just finished the meal and we both are still hungry! We would have been better off going to chipotle and spending 20 vs 53$ at least we would have been full!
Never ever EVER going back!

Food:

Thanks for the reviews I have been to many Benihanas all over, Tri county is the first went in 6th grade and 100 times after, Detroit was the WORST and Phoniex the best. The one thing that remains true is the review of several people and thanks again my girlfriends birthday is Sunday she has never been... Can't make first trip bad one so we will be eating some wear else! Again thanks

Food:

I hadn't been here for a couple years and was surprised how the quality has deteriorated. My first indication should have been when I saw a security officer at the check in area. We had reservations and were 25 minutes late getting seated yet the dining area was less than half full. Apparently there were not enough chefs. Then our Latino (not Japanese) chef became frustrated with the salad and drink server and shook his head in disgust for the remaining part of the experience. We had long finished our soup and salad before the chef even arrived and then he prepared one meat at a time so that those of us who ordered chicken and steak had to wait for each one individually. We had reservations for another place later evening and had to leave without desert after 2 hours in the dining room. Unorganized and unprofessional. Never again!

Food:

We were told the wait would be 15 mins at 1:40 with a less than half full restaurant. After waiting40 mins I asked the manager how much longer would it be he told me to ask the hostess as he watched the game on the lounge tv. We finally get back to our table and after another 20 mins we recieve drinks and after another 30 mins they took our order. After another 20 or so mins we were told our chef was on break. By the time we left it was a little before 5. The waitress was rude and her service was TERRIBLE. THAT WAS THE WORST $117 I HAVE EVER SPENT. AND I WILL NEVER EVER GO BACK

Food:

One of my worst dining experiences in a long time, if not ever. Don't want to read this review? Here's the gist, save yourself the headache and avoid this place like your life depends on it.. After being taken back 20+ minutes late for our reservation we were seated by a large window with a terrible draft on quite a cold evening. The server takes our orders and disappears to come back what seems like 20 minutes later to tell the people at our table that had ordered lobster that there was only one left. Leaving it to strangers to decide who gets the remaining lobster. They chose without a problem and one agreed to change their meal. After another 10 minutes or so they came out again to say the one lobster they thought they had remaining was spoiled and no one could have it. Now, the second person had to change their order as well. Meanwhile, they are not making any progress on the food for the remainder of the table. They came back a third time when they realized another persons meal also came with some form of lobster and he too would need to alter his meal choice. About 40 minutes after being seated we received our soup, which was literally the only thing worth eating that night. The salad came sometime thereafter and was excruciatingly bland. I had brought a drink over from the bar while we were waiting to be seated, so, I was drinking that for the beginning of our "meal" and my girlfriend had a water. She finished her water, asked for more, and waited. I gave her mine after a few minutes and the server never acknowledged the lack of water again. Once the second was gone we asked for more waters, along with others at the table. Some time passed (way too much) and our server was no where to be found. So, I took the liberty of walking to the bar to ask for some myself - still not seeing our server along the walk through the restaurant. Next, our chef came out. If there was something he could do wrong, he did it. In going through the orders, our server had never made the changes necessary due to the establishments lack of product. When customers told him it was wrong and why he basically acted like it was their problem and they needed to get ahold of the server and get it corrected. He looked completely stoned. And to be honest I hope he was because if not he has no excuse for how awful he was. He started by doing something with his knives that ended with one landing on the customers plate in front of him. He gave us all the yum yum and ginger sauce that we would use with our meals. What was supposed to be yum yum sauce was an orange, greasy, curdled mixture that tasted nothing like the sauce. As it sat in the bowls you could clearly see the oil separating out (It should be a creamy sauce resembling a spicy mayo). We asked the server if there was any more yum yum sauce in the back. She remarked, that she would check and that she did not know what it was supposed to look like... The chef started cooked the zucchini, onions and murshooms, charring the zucchiini. He put the zucchini on each persons plate then the onions and lastly the mushrooms. By the time you got your mushrooms easily 5-10 minutes had elapsed and the zucchini was just barely warm. At this point everyone had those three items cooked on their plate and the sauce of their choice (one being spoiled yum yum sauce). Nothing else. And nothing else was on the grill yet. We have all been anxiously awaiting this meal and now are eating straight sautéed onions, mushrooms and zucchini. At this point the whole table is making remarks between each other about how bad everything is going, even suggesting there must be hidden cameras and were being pranked. Soon after he puts about ten regular sized shrimp on the grill and when asked where the rest was he claimed it was just the appetizer. We tasted the shrimp(overcooked), and left shortly thereafter, about 9:15PM, never seeing any rice or meals. We didn't have another 2 hours to wait for our meals nor did we want anything from there at that point.. Hit my character limit or I would keep going :(.