Benihana, Milwaukee, Wisconsin Restaurant Details

Food:

A word to the wise. Never step foot in this establishment if you want to be treated with civility. Never step foot in this establishment if you want to be treated like a human being. I have never in my 27 years been denigrated and demeaned in such an abhorrent manner. I came to this restaurant with my friend who is from New York. She was elated for this-and so was I to try something new. Upon our arrival, we were seated and we both proceeded to order one of their specialty drinks. All seemed fine as our drinks were served and we watched the chefs amusing display. In the midst of this, I glanced down at my drink and noted to my utter dismay that there was sting of hair muddled beneath the ice and froth. I asked my friend to verify it, as the waitress had already made it clear that any extra effort on her part would be a strenuous endeavor. Once the hair was verified I asked to send it back. She with clear annoyance departed, but not before acknowledging herself that the strand of hair was indeed in my drink. Moments later a woman sauntered over to our table with my drink in hand. She hovered over me and asked me to show her where the hair was. Although taken aback, I leaned in to show her. Surprise surprise, there was no hair to be seen and I could see my drink had been churned and tampered with. The lady, who was older and seemed to be one of the managers, began to speak to me in an accusatory manner, insinuating that I must be trying to run some scam on them to try to get free drinks. Appalled, I informed her that not only did my friend see it, the strangers seated next to us did as well. Even the waitress did! But that was not enough for her as she began to raise her voice saying if I wanted another drink they would charge me for it because my drink was almost done. I'm sorry but when I go to a restaurant I don't expect to thoroughly inspect my food or drinks for hairs or other bodily fluids. I just assume that's the standard sanitary thing to expect. She began abrasively asking me if I wanted to be charged for the additional drink, to which I readily said no. With a flippant attitude she walked away. Everyone at our table was baffled. I then asked the waitress to give me the name of the woman who had just accosted me and the waitress said she herself would bring me a notecard with the woman's name. To my disbelief the woman re-approached the table and thrust a note card at me, confrontationally hissing her full name. I promptly took the note card and put it in my bag. By now everyone at my table was apologizing profusely to me, that I was being treated I'm such am abhorrent manner. Utterly disgusted I lost my appetite and could not eat the salty overcooked meal before me. As I pushed my meal aside, my friend could not have been more apologetic and mortified for what turned out to be a nightmarish experience.. To add insult to injury, the unpleasant woman made a point to stand at the booth in close proximity to to our table, glaring at me the whole time, unequivocally unapologetic for her uncalled for and unseemly behavior. The couple next to me inquired if it had anything to do with the fact that I am black, an observation I refute. I think it has everything to do with their sheer lack of customer service skills and total disregard for their customers. They have no respect for their customers, and they made that resoundingly clear throughout the night. The kind couple informed me based on what they witnessed they would not be returning, a fact my friend and I vehemently conceded with. Oh and get this, they had the nerve to charge me for the drink riddled with hair. I had to flag down another manager and let him know that because of her uncalled for behavior, the night was marred by all who witnessed it. All over a 9 dollar drink. Good luck with this place. To pay 30 dollars for meal that was frankly, not good at all, all while being treated like a thieving degenerate was preposterous and insulting on every level. I for one, will never step foot in that establishment again.

Food:

Food was wonderful like always when I go there. The place could use a good upgrade and maybe switch up their cooking routines... over all still enjoyed it.

Food:

FOR THE POEPLE COMPLAINING & LOOKING TO COME:
-Malissa why would you even wait for 45 minutes to get your server to bring your credit card back? I would've go look for her or talk to the manager.
-Shaggy, there aren't servers on the 1st floor at Benihana during dinner times, the sushi chef should be attending you. Also, reservation are recommended.
Hope next time you go it will be a better experience.

-First off all if you don't want to pay DON'T GO. It's not McDonalds. Average per adult is about $50 for dinner plate at Hibachi and drink.
-If you don't have a reservation expect to wait at least 15 minutes. Also, if you do and your party is late you aren't consider a reservation no more. You can't be seated down till everyone is complete.
-Parking isn't hard to find, Benihana has parking in the back side of the building and underground parking. Valet on Fridays and Saturdays for $5 CASH ONLY. You can't leave your vehicle after business hours when doing Valet otherwise you can't get you vehicle keys till it's open again. There's also street parking, but need quarters before 6pm. None required on Sundays.
-Managers aren't our friends they are managers doing their job like any other place.
-1st floor is used for lunch times, but during dinner it's mostly for sushi.
-I went with my sister in law and had a good time.

I have worked in the hospitality industry for long time and sometimes it's the customers who are rude.

Food:

Yuck! The service was slow, the food was marginal at best and expensive for what you get. If I wanted overcooked food with no flavor, I would have made it myself. I woke up with a belly ache. Waste of money. This was my first and last trip to a Benihana's.

Food:

The food was delicious, we got the steak and lobster tail and it was awesome. The chef did a great job, he was professional and entertaining. The service on the other hand was awful! We had a reservation and after waiting 20 minutes, the hostess informed us she had no idea how long we'd wait for our table, 10 minutes later we were seated. Our waitress was rude, when we asked her to come speak closer to us due to the loud din, she came over and then literally yelled in our ears. She didn't take our order correctly and when we advised the manager, she stopped serving us! While the food is excellent, the service was trashy, ghetto and inappropriate for the location. From now on, we're going to make the trip to the hibachi restaurant in Brookfield.