Big River Grille & Brewing Works, Nashville, Tennessee Restaurant Details

Reserve a table - Big River Grille & Brewing Works - Inactive
Restaurant: Big River Grille & Brewing Works

Address: 111 Broadway, Nashville (Davidson), Tennessee (TN), 37201

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Phone: (615) 251-4677

Rating: Rating
2.0 based on 5 ratings
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Food: Food
04/21/2016 2:33 pm

Terrible service... Definitely the worst restaurant I've ever been to. Never felt the need to post a review until I went to this awful place. Took at least 15-20 minutes to even get a drink. Food was freezing cold... Especially in the middle, indicating it was all reheated food, and/or left sitting out for awhile. I let our server know the food was cold and got no apology. So many good places on Broadway with great food and service. Don't go here!!! This place does not even deserve one star.

Food: Food
04/16/2016 11:58 pm

Food was okay, Service was horrible. The name Rock Bottom is on point with their attention to detail & care of customer. Took 3 attempts to get my club sandwich correct, never offered a drink refill, initially charged us for food we didn't order and didn't offer a single apology. As another accurately posted, wish I would have ordered something different, somewhere else.

Food: Food
04/04/2016 3:33 pm

I ate here at Rock Bottom in Nashville with my mom on Friday 4/1/16 for lunch. She had their handmade veggie burger fresh out of the kitchen, made that morning, and she loved it. I had the Mac n' Chicken, which was done very well, with a nice blend of cheese.

We both had the Six String Wit beer, which was extremely smooth and went down too easy.

Highly recommended, a nice menu, friendly staff, nice view of Broadway to people-watch.

Food: Food
01/17/2016 10:34 pm

Came in to eat on a Saturday night only because Acme next door was full. It was busy but that wasn't an issue because we weren't in a rush. Server was fine, nothing terrible about her to complain about. What I would like to complain about is the cold food! Our whole table unanimously agreed that all of our meals were cold. I had nachos, nothing too fancy, and the chicken was room temp. Everyone else agreed. Our waitress did take a while to get refills and what not but again, we were watching the game and enjoying the night so this wasn't an issue to me. Main issue: please pick up our food when it is ready instead of leaving it sit. Ruined the experience for me especially when the place itself is rather nice. wont be going back.

Food: Food
01/01/2016 7:15 pm

This is the first review I have written for a restaurant, and I really hope corporate reads it as our experience was that bad!
This was the worst experience I have had at a restaurant in a long time. We are familiar with the Rock Bottom up near D.C. so we figured we would go to this one On January 30, 2015. Huge mistake! It started off with our hostess seating us, half of us had sat down when the server came over grabbed the menus and told us that this table is closed and that we would have to move. So we moved, two tables over. As he was passing out the menus he asked us if we were ready to order. When we replied that we would like a minute to look over the menu he turned and walked away. after about 15 minutes he returned. when we started to order our beers he informed us that they were out of half of their beers. When asked what they had he turned to another table and snatched a beer menu off of their table telling them that they didn't need it anymore. All of the light beers were sold out. He then asked if we knew what we wanted to eat. We ordered two plates of Nachos and buffalo wings. as he started to leave we asked if we could order the beer. he turned his back and walked away. after helping all of the other tables he returned and took out beer order. The beer was brought by another server. About that time our nachos and wings arrived.
My first sip of beer yielded some unwanted items, I couldn't tell you what it was but, my best guess is some raw onions.
Our server was several tables away and ignoring our waves, for his attention. Again he ignored us. One of the guys then said, "hey Dude." to which the server snapped my name is not Dude it is Richard.
Ok Richard.
I then informed him of the floaters in my beer. To which he left with my beer and brought another.
About that time we were a few bites into the Nachos and wings. About that time is when my wife found a long blond hair in the nacho she had just taken a bite out of. Needless to say at this point we were beyond done.
After asking for a manager and waiting 10-15 minutes one finally showed up. after being told what had happened he replied, well I'm not sure whose hair it could be no one in the kitchen has hair like that. He then mumbled, and we were doing so well today. He then offered to cover the beer and nachos, and bring us something else. We told him thank you but no thank you at this point we would like to pay for our meal and be done with it.
He told us that we had to leave happy and he was going to bring us wings. He then left and brought us wings. The bill came, and contrary to what we had been told only the nachos had been comped. it wasn't worth the hassle as the manager never came back to check on us and neither did the server. We paid, and left.

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