Blackjack Pizza, Tucson, Arizona Restaurant Details

Food:

Love it and great food and less then most!! Great staff and clean!!!!!

Food:

I enjoy blackjack pizza! I definitely support local and I like the unique personalities i get when I come in. They are very friendly to me, and I like that you get free pizza after buying so many pizzas! And Ferreal, how can you be mad about pizza? Cheer up!

Food:

MUST READ!!!! On occasion our orders have been not as we wanted them, however, tonight I only ordered pizza because I am unable to go anywhere and I needed something to drink. My truck broken and personally I have the flu. So the driver delivers it and (being diabetic I can only drink diet) brought me the wrong soda. I wish these drivers and store employee's would ensure that you get exactly what you ordered. I wasn't offered any kind of compensation at all and was made to feel that somehow this was my fault. Now I have to wait for the correct soda to be re-delivered.....BLAH
Now I have waited over 35 minutes for the re-delivery. I called the manager, Johnny, and he was extremely rude to me and told me they were busy.... He then stated if I would stop giving him attitude he might be able to help me, I responded that if he would stop giving me attitude and bring my soda I would be happy. He told me I was rude and a few other choice words and he was busy and hung up on me. When I called back to get the owners name and number he proceeded to tell employees not to discuss this issue with me. I told the employee I wanted to know if I was going to get my soda and he said that is up to the manager, that he could not tell me. I asked to speak with the manager and he stated he was busy and had to go and I was hung up on a second time. I called back and again asked for the manager and was told they would bring my soda. As of yet I still have not received it. Being understaffed is not MY problem. I had already paid and waited the appropriate time for my order. Correcting their error should not put me at the bottom of the list....I am NOT HAPPY AT ALL I will tell everyone I know about this.
In conclusion, an hour later I did finally receive the correct item. I will definately discuss this with the owner tomorrow. I am hopeful that he will do something to resolve the issue. It is sad that the employee's have more business edicate than their manager. I will update this after I have spoken to the owner. Depending on the outcome I may forward this review to the Tucson Newspaper.

UPDATE: I called earlier today and left a message for the owner, then I was transferred to the GM, Johnny, I asked him to speak to the owner, Terrance Brennan, and he said he would be available after 3PM. I called back at 4PM and was told the he had "something to do" and not available today. I then left another message for him to call me back ASAP.

WELL, it took 3 days however the owner did call me today and was bewildered by what I was telling him. After a little investigating he discovered that I in fact did not talk to the gm, Johnny. Someone else spoke to me in that manner and gave me the GM name. He assured me that he would deal with this situation appropriately. He also credited me back for the full order for all the hassle even though I told him that it wasn't necessary I only wanted the situation resolved so that we can continue to order the pizza we like instead of taking our business else where. He thanked me for contacting him as many ppl never report problems, he referred to them as silent killers!!

Food:

Not only did they screw my order up but when I call back and talk to the manager on duty, he was rude and unwilling to fix my order in any way, stating " he would block me from any future orders". I have been a patron for many year using them for a variety of events. Not only will I be sure to tell all my friends and family about the poor customer service I received at the Campbell location, I will also send out a memo to the multiple stores here in town I over see.

Food:

Quality and service has suffered at this location especially, the turn over rate is unreal, I don't think I ever ordered from the same person twice, and you know a pizza place is slipping when they have to hire old retires instead of young peppy kids who are hungry for the dollar. Ohh also the last time a delivery driver took my order. I guess the phone can be answered by anyone, next time I might get the janitor. Crossing fingers xx. Ohh wait their won't be a next time. Nvm them.