Blake's Lotaburger, Albuquerque, New Mexico, Hamburgers Restaurant Details

Food:

I love Blake's, and I've been using this location for a looong time. Great food and service. I eat here about 3x per week on average. Rarely do I experience anything that I'm not happy with.

Food:

Tasty burgers and fries. The green chile is usually excellent... and hot! HOWEVER the service the last several visits has gotten worse and worse. Eight months ago the food and service were excellent. In the last two months over several visits it has become intolerable. I will never go back.

Food:

Saturday 5-9-15 Stopped in 2PM to have some lunch. First after placing order we went to sit down and found that all, yes all the tables were dirty and the floors were covered in waste and papers. I wiped down the top of a table and we sat down. I watched a man in a suit and tie that was waiting impatiently for his order (came across the street from the hotel where they were attending a wedding). He got up twice and went to the counter to see if his order was ready. We got our order and found that the order was not right. My burger was not what I ordered, I went up to the counter and gave them the burger back, at the same time a woman whom burger I got came up and had the same problem she got my ordered burger. We gave them the burgers back and the Lotaburger staff was going to remake them. We waited 15 minutes, and then I went up to the counter and asked about the burger. The Lotaburger staff looked at each other like what are you talking about. The young man behind the counter asked the grill staff what they did with the remake. The grill staff pointed to a bag on the counter top warmer, in that bag was two burgers mine and the other customers. Both in the same bag, I don’t know that lady and she don’t know me. How can you put two separate orders into a bag and forget about it on a counter. We were out of time I asked for the money back for the burger, I already ate my fries and drank over half my drink. Being in management I think the young staff needs supervision or retraining. Blake’s is a great burger place; hope the 777 Rio Grande does not change that.

Food:

Literally every time I come to the drive through at this location they have me park and wait 30 min for one hamburger. Why even have a drive through? They need to get rid if all the employees here and start over.

Food:

This is one of the Worst locations. The cook was Sick and sneezing and coughing on the burgers. Very unsanitary. I understand meat is moist. But very unhappy with a soaked grease bun. I complained right away. The cook said "that's how were suppose to make them"
I looked at her with disappointment.