Braum's Ice Cream & Dairy, Fort Worth, Texas, Desserts Restaurant Details

Food:

Rude to customers like its our fault you have to work at Braums. Need to retrain their staff In customer service and how to make the ice cream. How are you gonna serve a hot fudge sundae and there is very little fudge on it.

Food:

I visited the braums on South Hulen street. When I got home, I changed clothes and sat down to eat. I then realized that my order was wrong. I called back to the store. At this time they were closed, but a young lady answered the phone with a simple hello. When I asked to speak to a manager she told me that she didn't know what to do because they were closed and she thought I was her ride and that's the only reason she answered the phone. After being put on hold for a while the manager came to the phone and told me that he hated my order was wrong but they were closed and that I could save my burger, bring it back tomorrow and they would remake it. I explained to him that that was crazy seeing as how that was my dinner that he was requesting that I save. I got the number for the DM. I have called him twice and left two messages and no response. Will most likely not be returning to this establishment.

Addition:
Oddly I received a call from the DM 10min after I reviewed the store. He offered to remake my order. Unfortunately I'm not interested in receiving food from an establishment where they have a person in management that feels it would be a great idea for me to save a burger for a future date to return even though it's my dinner for that night. Thanks but no thanks.

Food:

the absolute WORST customer service and management i've ever dealt with. I used to love Braum's. I no longer love Braum's. I will be sharing my experience with my company. it doesn't even deserve the one star.

Food:

We just got back from visiting your store in Forest Hill Texas. I normally enjoy my visits to Brums but not this time. I ordered a 1/3 pounder (#1 combo meal) and requested grilled onions. The cashier said she did not know how to input the request but would tell the cook. (since I received sliced onions this did not happen) and my wife a ordered a Chicken Stake dinner. When I got my order I received my burger and a chicken sandwich with 2 orders of fries. I pointed it out to the lady that gave me my order, she took my receipt and told the cook. The cook was upset went to the fridge got out a stake and dropped it in the oil, let it set for about 45 seconds to 1 minute, pulled it out with a pair of tongs and with hot oil still dripping put it in the Styrofoam container which melted. This visit rates as the worse I have had at any Brums and I will never go back to this one. Your management staff needs a lesson in customer service. You may want them to visit ANY OTHER Brums and take notes. By the way I never got my receipt back.

Food:

Don't know why the stores managers saying rude things about the customers. What do they think that we can't hear them!? I don't know but if I was Vanessa I would have kept my mouth shut and do your personal life at home not at work. I don't even know why she's the store supervisor... you cannot do this lesbian stuff in the store that's a family restaurant that is so not a good adult thing to do. I don't want to be disrespectful cuz I believe everybody is equal but she is not supposed to do that in front of customers.. Brenda and Vanessa don't understand why their store managers..... I'm sorry but I will make sure my kids don't go there.