Bruegger's, Charlotte, North Carolina Restaurant Details

Food:

Great staff and management. Get the bottomless mug for bottomless coffee. Fresh and delicious bagels every day make for perfect breakfast. You know it's good when they know you by name.

Food:

Great staff, always friendly, can tell there are lots of regulars because of it. Highlight of my day heading into work.

Food:

Everytime I have visited this specific location of Bruegger's, something has gone wrong. From them not having lettuce for my bagel, to a dressing for the salad, to a worker who was slow in helping or messed up the order, the length of time it took for me to be in and out of the store, it just isn't a pleasant experience. I've tried to catch on slow times during the day but they are equivalent to the busy times. There are two workers that make the visit pleasant because they are quick, efficient, and helpful with a smile. But, unfortunately I now expect a neutral experience before I walk in.

Food:

I hadn't eaten here in years but I went today and I was not impressed with their customer service. The manager was helpful but my experience was messed up before talking to him.

My sandwich was messed up; the two orders takers forced my group to go to be served by only one order taker instead of splitting up the orders, thereby making their food preparation less efficient AND slow.

The food was not as good as I remembered it to be in the past. Glad the manager came and apologized, otherwise I would've given them one star. I'll overlook the manager's confusion as I complained about my sandwich being messed up.

Food:

This place has really tanked.