Bruegger's, Raleigh, North Carolina Restaurant Details

Food:

Good bagels and coffee. I like Panera better, but this is a close second.

Food:

I love these guys.The bagels are always good and they always work really fast to get it to you, which is good because most people need to get to their morning classes. The people behind the counter have always been really friendly to me. Will keep coming here every morning.

Food:

I love Bruegger's. I've visited almost every one of them in Raleigh. However, for the longest time, I haven't visited the Hillsborough location due to bad experiences. These days it is convenient to go by there more often, so I have... and I've been disappointed every time.

First of all, every time I go in, my order (no matter how many times I repeat it) comes out wrong. It could be a little thing, like cream cheese, or a big thing, like charging me for meat when I said three times that I didn't want meat. However, that is not as much of an issue as the service problem.

It's a small store, and it gets a lot of traffic. The pace of customer service? Totally irrelevant. However, twice in the last month I've been ignored by the people working there for the person behind me. That is absolutely ridiculous. I understand it can be confusing about the order of customers, but there is no reason you can't ask the first person in line whether they have ordered yet. I also don't feel like I need to catch an attitude about my order when I am trying my hardest to be pleasant under the crappy circumstances that are ALWAYS that store. I just don't feel that I have ever been really paid attention to in this location, and that I'm doing something wrong just for ordering some breakfast.

So overall, just avoid it. I keep telling myself I won't go back, but somehow I get hungry enough to forget that I am about to walk into bagel hell... and I always regret it.

Food:

Have been numerous times, they have great service and nice friendly foods. A good place to unwind.

Food:

I am particularly fond of a good bagel and cream cheese and, frankly, any hot liquid that tastes of coffee and will frequent the local bagel shop. In north Raleigh, I gladly became a regular at the Wakefield Commons Breuggers and was delighted at the expedience and service level offered there. However, this Breuggers leaves a bad impression every time I visit. The fact is, I WANT to like this store and wouldn't mind returning, but the service has reached a laughable and uncomfortable, glacial pace. Furthermore, the employee preparing my bagel isn't typically fond of listening to my order (particularly the part when I say "toasted"). I can look past such miscommunications, but my last experience gave me the opportunity to watch an eager, attentive young man being trained by a senior employee. Her tone was condescending, impatient and barking. This does not seem like a good working environment and in turn, breeds bad service. All in all, if I leave the establishment and get exactly what I paid for and it tastes the way I expected, I'm satisfied. Service is a luxury, but it sure is a drag to walk through the doors of a place like this.

Summary: Service is bad, food is typically good.
(perhaps excusable due to its proximity to NCSU and thousands of the most unappreciative and socially inept customers)