Cai E's Oriental Cafe, Reno, Nevada Restaurant Details

Food:

Terrible service! I ordered a simple soup take out and it took almost 20 minutes. The host/cashier told me he only had one cook and could only go slow. Then when I looked in the kitchen, there were all young kids cooking and one was eating out of the pots with his hands! Never again. Finally when my food was ready the kid threw it across the counter and stomped off like he did me a huge favor. I was shocked, zero people skills, and disgusting behavior.

Food:

Rude. Go somewhere else.

Food:

For my brothers birthday, we got take out from this place and oh my gosh! It has to be the best Chinese food I've ever had. I'd give it more than 5 stars if I could!

Food:

Last night, I told the manager and our server we need gluten free or we will get sick. After the meal, I asked the manager about the moo shu pancakes, and he showed me a package clearly labeled with wheat as the first ingredient. We ate these. Uh-oh. From my interactions with the staff, I think neither the manager, server, nor cook understand gluten-free, despite offering gluten-free right on the menu.

Food:

Don't be fooled by Google search!! This is not a dim sum restaurant. All they had was 3 different dishes of dim sum, and all of them are frozen stuff. I didn't make this up! The waitress told me they just steamed them from frozen shipment. I could have bought better tasting food from Chinese grocery store! The noodle dish I ordered tasted lumpy and burned. Don't ever go there! You've been warned.