Food:

Horrific Service and no cake!! I ordered a (very expensive) cake for a special event, when I showed up to pick up the cake they were closed. We panicked and found another cake. When we contacted Cathy, some how we misunderstood what she and another worker told us and we were at fault. during the initial conversations and the ordering process I made a point of asking them several times if they would be open that day, all responses were affirmative. She mentioned that they called twice to come and pick up the cake and no one answered, when I told them no one had called my phone (called ID) she said I must have given the wrong number, to which I responded, "then how did you know how to get ahold of me today?" after that calls were not returned. She offered me a gift certificate, I wanted my money back, she again said it was my fault and I had no option. Never again, time to call the chamber of commerce and the BB.

Food:

I ordered a cake for my sister's baby shower, but then canceled the order when I found out how expensive it was going to be. They still charged my credit card even though I had canceled the order. I called to have the charge taken off three times on separate days and the last time I called the owner hung up on me after telling me she was "73 years old and not going to play games with me". It's been 8 days and the charge is still on my credit card so now I have to go to the bank so they can refute the charge. It's been a lot of hassle and awful service for nothing.

Food:

I live in Phoenix and the cake was for a baby shower in Tucson with a jungle animal theme. Cathy's Rum Cake assured me that taking it to Tucson in the car would be no problem and that they had cute options for a jungle theme cake. When I picked up the cake I was very surprised that the decorating looked very pedestrian and unnatractive, but I didn't have time for it to be fixed. By the time I got to Tucson the frosting on the top of the cake bubbled and the colored frosting bled all over the white frosting. It looked terrible!!! The cake looked awful for the baby shower I was hosting and I was very embarrased. It infuriates me because I would never pay $90 for a cake, and I don't feel like I was even CLOSE to getting my money's worth. I will not use Cathy's Rum Cake again.

Food:

I had a problem with a day change for my daughter in laws birthday.
I called the cake place I was having her cake made at and they needed 48 hours notice to change the cake I had ordered. So I went in search of another cake place. I remembered Cathys Rum Cakes...she even did my wedding cake 25 years ago! She had just what I needed and decorated it on the spot for me.
Tonights dinner for her birthday will still have a beautiful and tasty Birthday Cake! Thanks Cathy!
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Food:

If I could give them less than one star I would. I have purchased several cakes from Cathy's over the years and the cakes have been good for the most part. There have been a few times where they where frozen but regardless. I ordered a cake recently for a baby shower and I called to make sure that everything was the way that I wanted it as I always do. Well to my surprise I was told that I had to call a different location to find out. I asked why because the order I placed was at the Chandler location. I was then yelled at by the owner herself and told that she would do it for me and hung up. Well... how could she find out anything if she didn't even have my name. I won't be ordering any more cakes from Cathy's you can get cake's that are just ask good at many other bakery's and better customer service too. A good cake isn't worth getting yelled at for.