Chengs Chinese Restaurant, Orlando, Florida Restaurant Details

Food:

I don't think I've had a more disappointing Chinese delivery experience. Placed my order online, they then called me to clarify my request for extra crispy tofu (because that's SUPER confusing). More than an hour later the food arrives. The delivery guy, dressed in a white tank top and unzipped pants, leered at my chest and called me sweetheart. He also woke up the baby with his excessive knocking. The tofu was not crispy in the slightest (seriously, it's not that hard, just don't bread it with anything, straight up fry it until it's golden...then it doesn't get soggy from the steam in the container or the sauce, not rocket science), the egg drop soup was gloppy and flavorless, the crispy noodles were stale, the lo mein tasted like a Chinese market smells if that's even possible. UGH. Never ordering from Cheng's again.

Food:

I started going to Chengs because I read really good online reviews about them. I will not lie, their food is amazing. However my most recent experience has given me no other choice but to delete their phone number and look for another Chinese spot. It wa Easter Sunday. A lot of places were closed. I called Chengs at 5:13pm to place an order. The same lady who works the cash register at the front answered. I know it was her because her voice is very distinct. I was told it would be 45 min to an hour. 6:15 came and still no food. I gave them the benefit of the doubt being that it was a holiday and waited a few more minutes. 6:45, I call them. The same lady asks for my address and then tells me its on its way. It is now 7: 30 and still no food. When I call a third time to find out what's going on, the same lady tells me she does not have an order for me and she might have "skipped" my order. GOOD customer service would have been a guarantee that the order is going out FREE of charge. That was not the case. I kept being accussed of maybe calling "another" restaurant or maybe dialed a "wrong" number, even after she admitted that she might have "skipped" the order. For this reason and this reason alone I refuse to ever call them again. I told her I was very disappointed and would be deleting their number, and she was very flippant like she did not care. A good restaurant will OWN UP to their mistake. It was Easter Sunday and all I wanted was a meal to share with my partner and we ended up having to order Pizza, when we really wanted Cheng's Chinese. Needless to say, I will NEVER order from them again.

Food:

WARNING!!! WARNING!!! WARNING!!! WORST CHINESE FOOD EVER!!!! THIS IS MY 1ST REVIEW, AND THAT HAS TO MEAN SOMETHING.

Food:

The food are so unpalatable. I have chosen a shrimp fried rice and a mapo dofu, however the rice are too hard to eat, and the mapo dofu is so sweety. And, I can't feel any Chinese style in any of its dishes.

Food:

We order from them once a week almost! We love everything on the menu and it is so convenient when we are busy. Everyone is so nice and they deliver when they say they will. This is not your average Chinese takeout!