Chicago Bagel & Deli, San Antonio, Texas, Bagels Restaurant Details

Reserve a table - Chicago Bagel & Deli - Inactive
Restaurant: Chicago Bagel & Deli

Address: 10918 Wurzbach Rd Ste 132, San Antonio (Bexar), Texas (TX), 78230

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Phone: (210) 691-2245

Rating: Rating
4.8 based on 5 ratings
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Food: Food
04/24/2016 9:05 pm

Let me start by saying the things I love about this place: friendly people, great food, very accommodating for special requests, and good Lord do the make an amazing bagel lox sandwich!
Before I write about why I didn't give 5 stars, I want to say that I have worked in food service for more than a decade and have an excellent sense of the business side of a restaurant from having worked almost any position you can think of in a full service establishment.
With that having been said, it is in my opinion that a very poor business decision was made on a recent visit. It was my understanding (mistakenly so) that the store closed at 3 PM on Sunday like every other day of the week; it so turns out that the store closes at 2 PM. We walked in about 5 minutes to close (at this point we were still under the assumption, despite hours being posted on the door, that the store closed at 3) and started looking over the menu. While we were looking over the menu, one of the staff members, without saying a word to us, shuffled over to the other side of the store and turned off the lights on us followed by another staff member behind the counter saying to us that the store was closing in two minutes and inquired as to whether our order would be quick. We politely said no and left.
Point by point: 1) If you're not willing to serve full menu up until the posted time of close, then that should be posted. I fully understand that late hits can be frustrating, but posted hours are posted hours. It was our mistake thinking that the time of close was 3, but you shouldn't refuse full service during posted hours. 2) This isn't a bar; turning off the lights on patrons and guests in an attempt to rush people out isn't just bad business, it's rude. Bars do this because there are laws in place that say only certain people (that being staff members) are allowed inside after a certain time; doing this in a restaurant is the customer service equivalent of a police officer saying, "Move along!" 3) Not taking every opportunity to make a sale during posted hours is one of the ways in which a business fails to grow. Maybe this business philosophy is why there is only one Chicago Bagel.
I will continue to shop here and enjoy the delicious food and friendly people, but I felt it necessary to share this experience. Aside from this experience, every other time I've been there I was treated warmly and respectfully. I wish this business the best of luck in all of its endeavors.

Food: Food
03/17/2016 2:40 pm

Having had authentic lox & bagels from a Chicago deli, and my wife living in New Jersey..... This is THE REAL DEAL !! HANDS DOWN THE BEST BAGELS IN TOWN ! You MUST try the lox,tomato, onion & capres on an EVERYTHING bagel.... Thank you Mark !

Food: Food
02/14/2016 6:02 pm

We come here almost every weekend to get our fix. Egg, Salt, or Chocolate Chip bagels are our favorites. Service is great. It gets pretty busy on weekend mornings so if you show up and see a line expect a wait.

Food: Food
02/05/2016 2:32 pm

Excellent service. Amazing selection. Everything we had was fresh and fast. We will be customers for life now.

Food: Food
11/08/2015 4:49 pm

Family business, nice folks, best bagels in town (waaaay better than the chain franchise competition). The name says "Chicago," but it could just as easily say "Flatbush." Authentic!

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