China Chef Express, Aurora, Colorado Restaurant Details

Food:

Zagat reviews are compiled from individual user reviews.

Food:

Horrible customer service. Very rude when answering the phone. My advice for your staff and hire all new people. Will not eat here

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Horrible food, horrible customer service. Avoid this place!

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Delicious! Although delivery food portions dont seem to be nearly as large as when you dine in.

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Horrible, horrible, HORRIBLE! DO NOT ORDER FROM THEM!!! One June 15, 2015, I ordered take out. The broccoli beef had undercooked beef. The vegetable spring rolls tasted like mold. The chicken in the chichen lo mein appeared to be old and not fresh.

Called the restaurant to explain the horrible meal. Supposedly, they refunded my broccoli beef. They made the driver come back to my house to obtain the lo mein and broccoli beef to take back to the restaurant to inspect to see if they would further refund me. They said that if it looked like I touched the lo mein I would not get that refunded...umm, were they planning to re-serve the food??? I have not heard back from them about my refund....gross. Don't waste your money on this hack of a restaurant. I don't know how you can mess up on cheap chinese take-out.

Food:

Complete disregard for correcting an order that they placed incorrectly, mind you this location is centered in Aurora and for whatever reason the owners lack any respect for their customer base.

I placed an order on 04/29/2015, even tipped the driver, when I discovered that they they delivered me the wrong item, they expected me to visit them with proof........... despite the fact that their system showed the error which he acknowledge!!!!!!!

The order taker then tells me that even if I call the next day to speak to the manager, she doesn't speak English and really isn't able to communicate with me. I am pro immigrants pro diversity, but if you are going to open a business in another country different than your own, you owe yours customers the ability to be able to have a conversation with them.

$30 dollars later I have to pay for lack of customers service, antiqued "ordering system" and a complete lack of respect while you benefit from my patronage and you don't even have it in you to learn the language of majority your customer base.

I looked over a previous incident but from here on out I will never order from them place again!