China Rose Express, San Antonio, Texas, Chinese Restaurant Details

Food:

The food is okay but it's not worth the 45 minute wait in the drive through!

The best chinese fast food I've ever had is actually Kong's Express located on the intersection of Zarzamora and Guadalupe (No i dont work for them and im not advertising for them)

Food:

Don't go there!!! We had a long day at work and decided to order Chinese, I called in an order and asked nicely for fresh food because it was a little past 8 pm when I ordered and the China rose rep informed me with an attitude that it's always fresh, not the case usually, so my tired husband picks up the food and we have a late dinner with or daughter and when we open it up we realize the chicken is undercooked, the rice is undercooked, the Rangoon are under cooked, the soup is old and the chips are stale. We could not eat the food so I call and nicely thank them for trying to make it fresh but it was so undercooked that they defeated the purpose. We were ok with just eating a sandwich and waiting til the next day for them to just replace the food. They told me that they can only replace the food if I have the original receipt, I had the receipt that they stuck on the bag which was not the original but it did have my order on it with name date and time, they said they usually don't honor this receipt but THEY WILL DO ME A FAVOR THIS ONE TIME ONLY!!!! REALLLY?!?!? After the attitude from Joselyn the "supervisor" and them making me feel as if I am the inconvenience, I told them I don't want anymore food from them and I will never go back there. We love China rose and go there 3 or 4 times a month but after this bad customer service and no apology at allllll , we are not going back. we will no longer suggest this restaurant to our friends and family. This is not the first ,second ,third ,fourth, or fifth etc... Time we have had a bad order from them but I have worked in the fast food industry and know that not every order is going to be right! But the least you can do is apologize and replace!!! Empathy and a little respect and at least one apology would have go a long way!!!

Food:

Read the reviews before I went in. They say rude employees. I think it's just that they may not be too happy with their jobs. Plus they're young. No manager to watch over them either. The lady wasn't rude or trying to be nice either =) but I still ordered and asked if she had a nice afternoon. Her reply, "I can't wait to get out of here." Some people don't have JESUS and can't see the joy in everything, so I didn't take it personal. I just told her she isn't missing anything with the rain outside =) Food was ok to go. Rice is like brown rice, NOT traditional fried rice. We tried lemon chicken, sweet and sour chicken, beef and broccoli, and pepper steak. It was ok food, but NOT WOW. I wouldn't go back if I was craving REAL Chinese. 3 stars for ok food. I prefer golden wok!!!

Food:

Food is decent but the staff is AWFUL. At least one of those girls always has an attitude and apparently NOBODY knows how to pick up a landline phone. Good luck trying to call in an order. They'll either not answer or put you on hold and eventually hang up on you. I'm only giving them one star because I have to in order to post this review. AVOID IF POSSIBLE!!!!!!!

Food:

good food but this place suck for calling in a take out order!!! dont knw how to answer the phns.