Chipotle Mexican Grill, Durham, North Carolina, Mexican Restaurant Details

Food:

Should definitely stay open until 11:30. Very convenient in my opinion for people who get hungry late at night.

Food:

Food is great...
The hole team is a committed to great service... from the moment you start placing your order; until the time you leave this location... Great customer service and great quality. That makes anyone want to come back.

Food:

Chipotle itself I'm usually very happy with. But this particular location has messed up on my order a few times. The last order I placed and picked up for my company was the last time we will be ordering from this location until this particular location gets it's act together. I've previously ordered via fax and have received an order with mistakes. So I tried ordering online to see if that helps. I ordered for 13 people online and 3 orders were completely wrong. Even one of our vegetarians got stuck with meat. This is unacceptable and a total disappointment to the Chipotle franchise.

Food:

It's Chipotle and Chipotle is awesome.

Sure, some days it might be inconsistent, but it happens infrequently. Even when it's off it's much better than most other places. Best bang for your buck in the area.

Food:

I used to eat there very regularly. But in recent visits, I have noticed that the quality of the experience has gone downhill somewhat. I used to enjoy ordering burritos with steak, but now the meat appears so undercooked (still "bleeding") that I just order chicken. Worst of all, the music has become so loud that I am tempted to ask myself whether I have stepped into a restaurant of sorts or a discotheque. It's not comfortable having to shout so that the people behind the counter can hear you when you order. When I complained to the manager, who was very nice and rather apologetic, he told me that corporate offices instructed the setting of the volume. It's a great concept, but I find myself having to go out of town before wanting to eat at Chipotle anymore these days.