Chipotle, Norfolk, Virginia, Lacto Restaurant Details

Food:

Line is usually out of the door. You wait to be served then are rushed by the line staff to order. The hot foods ie., meats, beans, fajitas veggies are not warm. Something is always out even at non- peak times. Have been to Greenbrier& Town Center, VB, long lines but servers more pleasant and faster. No consistency in what constitutes a serving(spoonful, 1/2 spoon, third???). Only return because love Chipotle and its the closest to home. They need to step it up. I prefer Chipotle...but there's a Qdoba closer to home. Do not like being rushed or slinging my bowl down the line to sit with3 others to complete. Service sucks.

Food:

Food is consistent and good but the line for service can be ridiculously long

Food:

I have eaten a LOT of chipotle and considerer myself a huge chipotle fan. This one is the only one that I have had issues with. And it is not just the occasional problem. I have numerous complaints every time I go there (I've been at least a dozen and a half times). I only continue going because no other one that is a reasonable distance from where I live/ work, and like I said I'm a huge chipotle fan. The line is typically shorter than other Chipotles that I have frequented, but it takes double the time because half the staff is standing around, or they will have 3 people working the register while only 1 is making the food. Almost every time I've been there some ingredient was "out" or needed to be prepared (I understand this happens occasionally when its very busy, but the fact that this has been the case even when its not busy is completely due to an apparent lazy staff or terrible management). Almost every time the fajita mix is completely charred (which not only tastes bad, but is also very unhealthy) and on 1 occasion I had to throw the burrito out because of how bad it was. On multiple occasions the meat was so undercooked I didn't think it was safe to eat (and I normally love steak cooked rare). During the half dozen or so times that I've ordered online they have gotten the order wrong (either by including an ingredient that I didn't want/ list, or by not including an ingredient that I listed) all but once. I also have shown up twice about 10 minutes later than the burrito was supposed to be ready, only having to wait because they did not make it yet. All these issues are very easily corrected by better management and staff hiring/ training, which makes it that much more frustrating.

Food:

Slowest chipotle ever. The serving line was so disorganized which made it obvious why the wait was so long. Also my husband and I requested double meat in our burritos and we were given nearly a spoon with an additional four-five pieces of meat. Apparently that is what double meat means to this location. Not to mention the lack of burrito folding skill. This chipotle needs some major help. Will definitely take the time and drive to the Virginia beach location next time.

Food:

This is definitely the worst chipotle i havd even been to! I ordered a chicken fajita burrito. The fajites were extremely undercooked, the rice was over whelming salty, they underportioned the hell out of my chicken(i couldnt even taste the chicken while i was eating the burrito) i asked for a little cheese amd she put a whole handfull on it. And then she just could not roll this burrito to save her life, it was filling apart and i had to use a fork, and it had to be the smallest burrito i have ever had from chipotle. The communication was terrible between the staff. I constantly found myself telling someone what i wanted and then being asked again. First and last time in this location.