Church's Fried Chicken, Fort Worth, Texas Restaurant Details

Food:

Drove by today. Sign in the window:
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Food:

We purchased a family deal at Church's Chicken on 08/18/2014. Upon arriving at home and settling down to eat dinner we opened the box of Chicken and noticed immediately that the chicken was dark, soft and appeared to be over cooked. After tasting a leg I knew I needed to drive back and get my money back. The chicken was not only over cooked it tasted like old cooking oil. Unfortunately we could not eat so I ran back down to Church's and asked for my money back. As soon as I advised the employee of the problem we asked if I wanted more chicken? I said 'well no;, why would I want more chicken that has been cooked in old dirty frying oil"? He said he was not able to give me my money back because the Manager was not there. I ended up just taking more chicken and mashed potatoes. They were out of bisquits so we didn't get what we actually paid for originally. Needless to say with Chicken Express and Lisa's Chicken down the street, we as local residents have options. I suggest that Church's get their act together when it comes to serving fresh product. I also suggest training their employees to demonstrate better customer service skills. I find it ridiculous that a customer can not get a refund if they are not happy with their purchase.