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I've used AAA at least a half dozen times in the 3 years I lived in Akron. AAA's end of the deal - on the phone, email, etc - has always been great! Sometimes the roadside assistance companies they partner with haven't been that great (late, gruff, once it took a man almost an hour to unlock my door... in a foot of snow), BUT AAA has always been helpful and kind.
I got exceptional help from Mindy E. over a couple emails. She assisted me with a handful of things and even went about and beyond - giving me info that I didn't realize I needed, instructions for out-of-state renewal, corrected a mistake on my husbands card, and sent him a new one - without even asking! Thank you Mindy and AAA for relieving one less stress from moving!

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You all suck !!!!!! My daughter was waiting in the snow with a flat tire for 3 hours! Called a million times after the initial call was placed and a busy signal is all she got !! Everywhere else she called ,she was told to call you again and again.How many more hours did you think she was going to wait for you in a -2 temp ? She ended up going home with a friend and leaving her car behind!
This is not what I expected after 15 years of membership .Be glad nothing happened to her because you all will be in the news !!

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Our family has been a AAA member since 1981. We have had to patiently wait our turn in bad weather in the past and AAA was good about letting us know about any delays. However, our son had a dead battery on 1-8-2014 and called for a jump at noon. He was told it would be a 90 minute wait but no later than 2 hours. He called again at 2:30 and was told it would be no longer than 45 minutes more. Again at 4:00. At 5:30 he cancelled and a friend came from Cleveland to help him out. By that time he had missed two important appointments. If he had known the service was so poor he would have made other arrangements much sooner. We had a similar incident once before. We hope this is not a future indication of how AAA service has diminished.

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Office staff are friendly and very helpful. Once you get the membership and have to deal with the road assistance crew - you will probably have a different experience. Your car insurance has a road side assistance package which can be added to your policy at much cheaper price! - Research it!.
I had so much trouble trying to get road side assistance with AAA. The RS assistance crew seemed rather incompetent and highly rude. The didn't really seem to understand what's like being stranded on a highway or around a place you are familiar with. I had AAA for several years in which. twice I had to leave my car abandoned. I called their Supervisors to complaint and they were not that understanding either. After having so many problems I decided to search for alternatives and found that my insurance company has a much cheaper and better RA plan. It really works better!

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I got my driver education through AAA downtown location with Mr. Jacob (Ric). He was one of the best teachers I ever had in my life so far: calm, professional,kind,and human more than anything else he won't give up on you! So, if you are thinking of a suitable driver education with a fantastic teacher, please ask for Mr. Jacob at Akron downtown location. Mr. Jacob two thumbs up for you :O)