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This place is a nightmare. Horrible management starting with the front desk supervisor to the general manager. Customer service is not in their vocabulary. Very rude and suggested that we not stay there instead of fixing the issue . In regards to the room itself: the heating/air conditioning did not work so had a difficult time sleeping. Hot water did not work -luke warm if you wait long enough. Mold in the shower, outlet plugs did not work -anything I plugged in fell out. Screen to balcony did not work and would fall every time I opened it. Pillows uncomfortable. Noise level an issue if you talk above a whisper it is loud-need better insulation between walls. I have never written a negative review for any product or service but was so appalled by managements attitude I felt compelled to do so. I am a Maryland resident and go to oc often and will never recommend this place to anyone.

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Fake WiFi bars it always says Conected but same while the hotel was awesome!

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This was my family's first stay at Coconut Malorie. We are veteran vacationers in Oc MD and have stayed at many different hotels over the last 13 years. This room was by far the largest. We also were pleasantly surprised by the kitchenette which had all the necessary items to make your own meal, dishes, cups, silverware, even pots and pans. This was a great surprise because the kids were able to eat breakfast in the room and it cut back our dining out expenses. The view of the bay is spectacular! Gorgeous sunset! There are a few draw backs to this hotel. There are no "Do Not Disturb" signs. The maid knocked on our door just before 11am and didn't wait for a response. She just walked right in and my husband was not dressed. You would think they'd be a little more courteous considering the lack of signage. When returning to our room, we saw maid staff in the hallway outside our room. They were talking loudly and were even using foul language. They saw me walking down the hall and did not alter their tone or even stop the conversation. I guess they did not see my 9 year old and figured it would be ok. Once the woman saw my daughter she immediately apologized, but I think those kind of conversations should not take place in front of any guest regardless of age. The balcony is only big enough to stand, you'll get eaten alive at dusk and Fager's Island night club is awfully close. So close you can hear people singing along with the DJ. ( We didn't mind it though) Also, the bay does stink, but it's the bay, if you don't want to smell it then I would suggest staying on the ocean side because you really can't get away from it anywhere on the bay side. The room itself was very nice except the tile floor had large amounts of sand on it at check in. Nothing a broom and dust pan couldn't handle( there is one in the closet) but I'm on vacation and would like someone else to do it. Also, the stopper in the tub didn't seal properly so using the jetted tub was a challenge, not really a problem because I just kept the water running. The game room is separate from the billiards room and gym. The game room had 3 arcade games, a skill crane and a Pepsi machine. Nothing too fancy, but at least there is a game room. (again, not many other properties have such a facility, and meant the world to my gamers! : )) The pool table was in excellent condition and the room was air conditioned. They also have numerous board games so little (or big) can be occupied while you shoot a game. The gym is one flight of stairs up from the billiards room. It is not air conditioned, but I think that's the point. The views from up there are amazing!! The pool and hot tub area are in a fantastic place, right next to the bay. My husband and I also enjoyed the fact that no one under 16 can use the hot tub. This allowed us to get in and not be interrupted by splashing children (including our own). It was a wonderful relaxing few days and we will definitely stay again.

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July 22, 2015
I would give this a zero if I could.
We were scheduled to stay until Saturday July 24th but checked out after one night stay.
The elevators were filthy. When we arrived on Saturday afternoon 7/18/15 one elevator was shut down because someone threw beer all over the inside of it. I didn’t see anyone in a hurry to clean it up. The smaller elevator that we used had a filthy carpet which someone had dumped a red solo cup of beer in and left the spilled cup there.
We were in room 401 and the couch was so dirty that my wife would not sit on it so she covered it with a blanket. The room furniture was old and chipped up. The carpet in the bedroom was so old, worn out and appeared dirty/oily to the point we would not walk anywhere in the room without shoes on. The water coming out of the showerhead was not strong enough to shower with so I washed my hair under the bathtub faucet and tried to take a bath but there was not a lever to drop the stopper so I tried to force it down with my hand so water would fill the tub. Finally I got enough water to wash with, then I could not get the stopper unplugged because it created vacuum and since there was not a lever to operate the stopper so I got a butter knife and released the seal so the water would drain.
There was no hot water at the kitchen sink so we washed the dishes in the bathroom sink.
We moved to another hotel in Ocean City for the remainder of our stay. I went back to check out of Coconut (Misery) Malorie and the GM of the hotel was there and I explained my displeasure with him and he said it was my fault that we moved to another hotel because we did not give the Coconut Malorie the opportunity to give us another room.

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Been staying here for years now and it's made vast improvement compared to a few years ago pool is nice front desk guy kyle is awesome extremely knowledgeable about the area rooms are fair clean and nice back Bay view is amazing ...worth the stay!!