Cold Stone Creamery, Norfolk, Virginia Restaurant Details

Food:

Today was the worst experience ever... They were extremely packed and the store only had 3 workers... Was asked what I wanted I told the young man and I told him I wanted a waffle bowl with my order... He told me he wasn't making anymore because they was in a bind with customers...it was only 7:45pm... I told him that I would wait because it wouldn't take long he told me he wasn't gonna make any and it would take to long to warm up the oven to make them... Smh so I told him if I couldn't get the waffle cone I didn't want the Ice cream he let me and 4 of my friends leave... 4 paying loyal customers that comes there often just leave like that...is this how this establishment treat loyal customers? I will be taking to a manager tomorrow... Btw I did ask for a manager the guy said there was no manager and walked away...smh poor poor service

Food:

Absolute worst customer service young man with black hair behind the counter told us we were lucky that he even let us in since we showed up 10 min before closing. Horrible attitude horrible service.

Food:

Everything was great. Nothing to complain about.

Food:

I was extremely displeased with the customer service displayed by the young man working tonight at the store. I was there about 10:30pm and I felt he was rude and abrupt. I gave him my order and he was still asking, did I want anything else, I am old enough to give a precise order. The other person I was with was making her own order and then he questioned if I was paying for her order as if she wasn't old (44) enough to pay for her own order.
If you were rushing me so you could clean up, too bad, I counted at least 12 other people come in after I left. A real bummer!

Food:

The highest quality ice cream and you get it your way. If i'm going out to eat I would rather spend 1 or 2 bucks more and have a quality product. The cakes are also amazing and you can get those your way also. There must be thousands of combinations with all the mix-in's they carry. Almost every birthday cake in my family and friends comes from this location. Thanks Cold Stone in Ghent.
Your loyal customer..