Costco Wholesale, San Francisco, California Restaurant Details

Food:

Rude and crappy customer service from Optometry department when I called to inquire about prices. The rep kept putting me on hold without even talking to me for 2 seconds. I was kept on hold for over 10 min multiple times and they did not even bother to come back on the line.

This kind of customer service wont do them any good.

Food:

It is sad, this Costco store has taken a nose dive regarding the selection that I prefer. Specifically Organic chickens are now from Foster Farms.. Which in my opinion are the bottom of the barrel.. Also, the cracker selection is abysmal.. The Green Bay WI store has a much better selection including pita low-fat crackers which are delicious. Also the organic soup selection is non-existent. Here again the Green Bay store has some wonderful selections.. I'm disappointed and hope this trend is temporary..

Food:

One of the best business in San Francisco period. Good prices good customer service. Thumbs UP!

Food:

As an executive member, Costco is fine for me. Good foods, great return policy, and nice staff. The San Francisco Costco has less great parking than some, but for downtown in a city it's fine. Omaha Costco is easy to find when I'm traveling on I 80. Murray UT is most regular store, West Valley has cheaper gas prices, but all Costco gasoline stations are "cheapest in the neighborhood" usually by a whole lot....altogether, a worthwhile experience.

Food:

I went in to ask about membership prices and use the pharmacy.

At the entrance, "Will" asked for my membership. I explained I was there to use the pharmacy and interested in getting one. He said "All Right, Go Ahead". As I was about to head to customer service he started yelling "HEY!!!! HEY!!!, YOU CANT JUST WALK IN HERE". He was attempting to bait me into an argument. I asked for a general manager and they got "Anna" a Supervisor instead (his friend).

He lied to the Supervisor telling her I ran past him. I explained that was not accurate and very misleading. I explained to "Anna" that I was there to speak with her about her employee's behavior. Will turned around and tilted his chin up and started laughing in a giddy manner. I stood there calmly and spoke with Anna, Will came over and kept interjecting "CAN I SAY SOMETHING!?, WILL YOU LET ME SPEAK!?!?!". I explained this conversation excluded him and it was between me and his supervisor.

They made me wait to for an "Escort" to use the pharmacy to pick up my antibiotic.The escort apologized for his behavior and the other employees warned me he was unstable.

It was disappointing not being able to retain medical privacy while using the pharmacy due to the escort being present. Very dehumanizing.

TL;DR - Security guard harassing customers for entertainment, lying and misleading. Asked for General Manager, he requested the supervisor (his friend). Did not get membership as a direct result.