Cousins Subs, Milwaukee, Wisconsin, Delicatessen Restaurant Details

Food:

Service isn't good

Food:

If only 0 stars were an option. Worst customer service experience I've ever had in my life. The "manager" on duty doesn't even greet people when they walk up to the counter. She just stared at me until I spoke. Handed me my receipt and didn't even tell me how long it would be or that they would call my name when it's ready. I awkwardly walked away to sit down and waited 30 minutes for a garden salad (patiently mind you, the wait didn't bother me because they were busy) My salad was put in my bag upside down by the manager because clearly it was made incorrectly. I asked for no onions, add black olives. Clearly she knew it was wrong and flipped it upside down. Forgot the bread and butter that came with it ~ and I'm sorry, I just waited 30 minutes and paid $5 for a salad. While one of the sub makers is preparing the bread and butter they forgot, the manager is asking him to order her Chinese food from the restaurant next door because she's hungry. The whole team moved like slugs while tons of people we're pouring in the door. And when the manager gave me my bag, she just handed it to me and didn't say anything and turned around. When I said thank you, she didn't respond so I raised my voice and said "Thank you!" to show her how rude she had been. I get home to find my salad made wrong. I call the store to complain and I'm put on hold for 5 minutes. Call back and she answered immediately and didn't even apologize. Extremely disappointing, 30 minutes for a garden salad! Will not return.

Food:

I stopped here tonight for a quick dinner. The place was slammed w customers. The employees were cheerful, despite the mob of customers ordering & waiting for their food, polite and made my sandwiches perfectly. Bravo Cousins on State! I'll definitely be back for more!