Culver's, Madison, Wisconsin, Ice Cream Restaurant Details

Food:

One of the best Culver's if not best fast food places period since I was a child. Always a line during prime eating hours but well worth it. Rarely have I been disappointed with a meal there since I can first remember (maybe 15-20 years ago?) TASTY

Food:

They've recently remodeled the inside, but the menu still remains as delicious as it was before. They continue to be my favorite Culver's.

Food:

It definitely has some dank factor. Beware of the "Humane Society" dog though. Oralia, while nice, takes the money from it. Apparently the Humane Society stopped showing up to collect the money. And she has facilitated cheating on the temperature reports in times where it's late and inconvenient or not possible to do them-I've seen her and other people cheating on them. I'm not 100% sure if she's ALWAYS been the facilitator from the times I've seen temperature cheating happen. I'm not a creeper or anything, it's stuff that can actually be relatively easy to notice if you are there at the right time.

Food:

GET YOUR RECEIPT!
Usually when I go here it's a pleasant experience but tonight I wasn't given my receipt and my order was wrong and ended up paying for something I didn't get. When I called to complain the woman who answered the phone argued with me that I was wrong and tried to say that they made no mistake and that their largest size cheese curd always comes in two small bags.
The woman who originally took my order messed it up twice and I corrected her each time. I don't understand what their problem was. I said
"one double shroom and Swiss burger one rueben sandwich and your largest order of cheese curds, the family size"
When I looked at the screen the cheese curds were only $3 something so I said again "And that's with the largest order of cheese curds right?" and she said "Oh you want a larger size" okay." and then changed it. Then my total was around $16 total and the cheese curds were priced at $5.95 so I asked again. "is that the largest size of cheese curds? And she said yes and asked me to drive forward. When I did my total was still $16 something, they didn't give me a receipt and then game me my number to drive forward. I waited much longer than anyone else and cars that came after me left way before me (which I'd understand if they had been brought out a concrete mixer but one car got two bags of food faster than my three items!).
When my food finally came to my window they gave me my bag and handed me two small plastic coins for a free ice cone or dish. I'm convinced I got this because the woman taking my order knew she messed up and tried to make me feel better by giving me something about hen all I'd really want was what I ordered and paid for.

Train your managers in customer service. They shouldn't be arguing with customers and telling them their wrong then lying to cover up their mistake.

I'm extremely disappointed tonight.

Food:

usually an ok place, but i had the new salmon today - would not recommend. fishy taste, way overcooked, incredibly salty. too bad since it is a good idea. wouldn't have tried to return it, since that approach does not work well at culver's.

have been a longterm fan of culver's - since they had just opened in sauk city.