Dairy Queen, San Antonio, Texas, Fast Food Restaurant Details

Food:

This Dairy Queen is clean and simple as one would hope. I have have had any issues here.

Food:

Everytime I've come here I've waited an unusual amount of time for what I've ordered. It's frustrating. I've actually decided to stop going altogether.

Food:

Perhaps everything else is okay, but I ordered nachos, and they didn't even put ground beef on them. When they cut the tomatoes, they left the brown part on the bottom, and it was split up all over the nachos. There were gnats flying about. The staff was nice. Otherwise, not that pleasant of an experience compared with other DQ locations.

Food:

I live a block down and was told the store closes at 10. Both the lady on the phone and i agreed that if i am only 2 minutes away that i should make it fine, i know this is pushing it and kind of dick but i really wanted some ice cream before i went to sleep, so i was nice enough to call them to ensure they could serve me, i ended up at dairy queen ~9:55. I was already in line behind other customers and they turned out the drive thru light. I explained to them that i had called before and they said as long as i get there before 10 they would serve me. Now they say that when they turn the lights out they stop serving people. I honestly was frustrated and wanted to file a complaint since what was told to me was not what happened when we showed up. This is where it gets completely out of control.

I talked to them about the inconvenience this caused and asked to speak to the MIC. I ended up with a very rude individual named Veronica who said that essentially the policy is that if the lights are out, they stop serving food. This is after i called and asked them if they stop serving at 10 PM. I explained to her that it would have been nice to know their policy about the lights, as well as let me know the time it was there and i wanted to file a complaint with corporate. I asked the number and she gave it to me. I asked her about the policy and if it was across all stores or just that one. She gave me the number to corporate, said "Have a nice day" and hung up the phone in the middle of us talking.

I called back since i never got to get her name. I got no answer several times then a busy signal so i was for sure they were ignoring me. I persisted somewhat since i know they have to answer the phone and i said i wanted to get the name of the manager i was speaking with earlier. She says something to the effect of, her name is Veronica, and if you do not stop calling we are going to file harassment charges.

Constructive customer feedback about policy is not harassment, it is not trash talking, it is not a personal attack on your being. This is completely unacceptable to threaten a customer with legal action after they are simply expressing frustration for a policy they do not like and wastes their and others time. They told me i was being belligerent when i absolutely did not raise my voice or curse once in this conversation (which is a miracle). I was simply trying to file a complaint properly and she didn't like that in my humble opinion.

I will absolutely not be using this or any other DQ in the future, too bad i grew up around a DQ and i really do like the food. The management is completely unbearable and unprofessional though.

I told them if they wanted to file harassment charges to go ahead. Too bad people cannot take constructive criticism at all.

Food:

That white boy in the kichen makes some kickass burgers!