Don & Millie's, Omaha, Nebraska Restaurant Details

Food:

Tasty burgers!

Food:

Good food

Food:

Yummy greasy goodness

Food:

This location has the friendliest employees of any fast food restaurant in Omaha. Food is OK, burgers and fries are not the greatest, but I do love their taco salads and onion rings.

Food:

This was my first time patronizing this establishment after living in Omaha for well over 9 years. I was sorely disappointed. I had wanted to try it because they had their signs up advertising their "cheese frenchies" for $0.99. So I go inside, browse the menu on the wall as you enter and there is nothing on the menu to specify that the combo meal and the special being run are for two different size sandwiches. I proceed to the register and place our order for 3 cheese frenchie combo meals, expecting to get charged the $0.99 for each sandwich, plus regular price for fries and drinks, NOPE, I got charged dang near $20 for 3 combo meals (for batter dipped, deep fried grilled cheese sandwiches no less). I mentioned casually to the cashier that the frenchies were advertised at $0.99 and she rudely tells me that THAT was for the 2 piece, the ORDER was for a 3 piece, like I am supposed to know this when it doesn't state that on the menu board and I have never eaten here before. There was no one behind me in line and when I came up to order, she never acknowledged me until I spoke first, she also never read back the order to me (which is fast food etiquette rule number one), and she never specified an order size (do you want the 2 piece or a 3 piece, large fries or regular fries, etc.), she just assumed that I was ordering the most expensive option available. To top that off, she failed to hand me our cups for our drinks, she shoved my receipt and card in my hand, did not give me an order number, and then I overhear her tell a coworker that I was "stupid" because I didn't know the difference between the combo meal and the special. When my number was called, the worker handing out the orders shoved the bags in my hand and when I asked for cups she shot me a dirty look. The fountain drink area is poorly set up in kind of an L shaped corner so only one to two people can access the area at a time, the drink lids are not labeled by what size cups they fit, and it was filthy. When we got the food home, less than 10 minutes later with the bag placed underneath the heating vents, the food was cold and mediocre at best. It was overly greasy, the bread was soggy in the middle of the sandwiches and the cheese was melted out of the sandwich middle. The french fries were too salty and stale to the taste. I have searched unsuccessfully for a website for this company to complain to the company owner but there isn't a company website (probably because of the poor customer service, horrible food, and outrageous prices). I guess that this restaurant has it's share of steady regular customers otherwise it would go out of business, but it will not count me in those numbers. I do not patronize establishments where I am ill treated.