East Lake Chinese Seafood, San Jose, California, Chinese Restaurant Details

Food:

I have been their customer since it's opened with ONE business unit at the same shopping center on White Road in South San Jose; I used to go there with my family/ friends every week; Right now I don't ever want to go there with my friends/ family after remodeling with THREE business units. It's because their mission is changed to their customers; Their 3Qs (quality foods, quality service, and quality controls) changed to 3 Ps,.... Right now it's Poor foods, Poor Service, and Poor portion on the dishes. Please do not order the live seafood, such as Lobsters/ Crabs because they provide you the dead ones, but their price is 5 stars. Horrible.......

Food:

SOOOOOOOOOOOOOO GOOOOOOOODDD

Food:

got food poisoning after eating here. I was throwing up for almost a week and could not keep anything down. Called and told the restaurant, but they did not care. Not going back to risk that experience again...

Food:

i have been a customer of this establishment since they opened, must be close to 20 years. we have had NUMEROUS parties and gatherings there and have gone there for the last time yesterday for lunch. the place was not overly busy and we sat a party of 6. we ordered 7 dishes and everything came out in a timely manner except for the salt and pepper ribs, the waiter aknowledged that we had 1 dish coming as he brought out dish #6 but it never came. we asked a different waiter to check on it and it still never came. we were all done eating and it finally come out, a good 40 minutes after we started eating.

that is unforgivable in my book, i am a reasonable person and i can see through an error or oversight no problem. the thing that really bothers me about this place now is that any party of 6 or more gets charged 15%, 20% or 25% depending on their discretion. we were charged 15%, again not unreasonable but mandatory i do not like.

when asked for an extra box because we were unable to fit everything into 1 box the waiter was peterbed and snatched the plate from out table.

i know cindy the owner from going there over the years and she has gone to a different location to manage, ever since her brother has taken over service has been on the decline.

NEVER AGAIN, YOU HAVE LOST A LIFELONG CUSTOMER!!!!

Food:

The popular neighborhood Chinese food place. East Lake has been undergoing some construction and is expanding again. It started as a small one room restaurant and has grown to take over the two lots next to it. Food is great, prices are fair, service is good.