El Pollo Norteno, Santa Ana, California, Mexican Restaurant Details

Food:

I have finally found time to post a review for this place. On July 25th, I place an order through there online website, I set the time to 5:30 PM cause I'd figure I would pick it up on the way home cause I had somewhere to be that day. I got the order confirmation and I also signed up for there "VIP" program, which gave me a 5 off coupon. I arrived at there location at 5:20 cause I figure I had to do my own salsas, when I get there and tell the cashier the order she was all like, "What did you order?", red flag, she then proceeded to ask me what I ordered and say that there online system doesn't work, she then told me the food from the confirmation was wrong and that it was actually 2 more dollars, I was in a hurry so I was like whatever two dollars. I was like could you get this together, she said it would take 15 more minutes, which defeats the purpose of having an online system in the first place. No choice, so then I gave her the 5 dollar off voucher, she then said "Hold on, let me call the owner to see if he can honor that", she called the owner and gave him the number on the coupon, she then told me as I was waiting there, "The owner has to call me back to see if we can honor this coupon", I had it, told her to cancel the whole thing and left the store. A establishment that wont honor there website and promotions is a place not worth going to, they wasted my time and the owner should be ashamed of himself. Would not recommend to anyone to eat at this place.

Food:

Yummy

Food:

The food and the service is always amazing. Loraine and Luis are always waiting for me and my family with a smile. Our favorite is the chicken and the pickled carrots.