El Potro Mexican Restaurant, Jacksonville, Florida Restaurant Details

Food:

Upon entry there were 5+ tables that hadn't been cleared. One table was occupied so why weren't the others cleared/cleaned? One Mexican beer on tap & it was empty. Salsa was ok, chips were decent. Food came out fast and was decent at best. Gave it one try, wont go back.

Food:

Please do not go to eat at El Porto Mexican Restaurant located at 7200-12 Normandy Blvd. Jacksonville, FL 32205. I found glass in my beef taco salad of course after in was already in my mouth. Thank God it did not cut my mouth and I did not swallow it. To make matters worse the Manager basically said I was a liar. His exact words were that is impossible the glass was in my food. Really???? He did not even ask if I was okay.

Food:

One of our favorite restaurants this side of town. Food always cooked how you want it, friendly staff.

Food:

Very disappointed, the food on the buffet is excellent, but the several times I've gone it has gotten worse and worse. First time I went was during the afternoon with my two little ones 3 and then 5 months. It was ok and they didn't charge me for my 3 yr old only the drink, my server was excellent. Next I went with all four of my kids which are then 11 and 9 an the little ones which was also ok and the charged my kids as kids and not adults. So the next time we went it was about 45- 30 minutes till closing and they stated that if we sat at the buffet which they were closing that side that they would not put anymore food. So we ordered and the red sauce they put on the burrito was awful like straight out of a can and tasted like thick spaghetti sauce or tomato paste. Even after that I went again just cause the food on the buffet line is good. but lo and behold I could not believe it a hair in my food. The waiter waited on us well but when I showed him the hair he stated that the cooks wear hats and have their hair tied. He said sorry but all the while smiling like it was funny. I even asked him if he was insinuating that I had done it. When I went to pay a lady told him that she would charge me the bill came out to $36 and some change. I couldn't believe it I asked her if she had taken anything off for the hair and she just told m that is the risk you take when eating a buffet. I was so angry that I didn't look at the receipt and just paid. When I made the calculations they charged my 12 and 9 year olds as adult. much disappointment with the service and for this reason a customer that would have been loyal and came back in future will not be visiting El Potro again.

Food:

We had lunch buffet which to close in 5 min upon arrival.They kept buffet bar open for 45 min while we there and filled bar with fresh items the whole 45 min while eat.
The food hot and fresh we will drive from the northside to eat real Mexican Food.
Food was A+
Service was A+
Everything Was EXCELLENT
YOU WILL NOT BE DISAPPOINTED