Embassy Suites Hotels, Tulsa, Oklahoma Restaurant Details

Food:

Avoid this property. Rooms are dated and dingy. Gym is filthy; no towels, half the machines don't work properly, hasn't been cleaned in weeks. Requested towels that never came. Rude breakfast staff: they will shut you and your family out of breakfast at 9:01am because "they close at 9am." I was getting my food and they literally shut me inside the serving area. Many, many people still eating and the staff took the entire breakfast away at 9:01am. I spoke to the manager and he didn't care. I had to request three different irons from housekeeping before I got one that worked and didn't have black stains on the bottom. The evening reception snacks were sparse and horrid. They promptly closed that up at 7:28pm as well. The management here forgets that consumers have choices and will choose not to return to this awful Hilton property. As a diamond member of several years who has stayed at Embassy Suites across the country, take my advice and stay away. This property by far is the worst I've stayed in.

Food:

Loved the whole experience. The morning breakfast was amazing. My only criticism was the rooms seemed a little outdated. Paint peeling in some spots.

Food:

The room itself was great! Very comfortable, clean, nice accommodations.
Check-in was significantly delayed. We were not allowed to receive our room keys until 7pm (the website indicates check-in time is 3pm) due to a delay in cleaning. Once we received our key, the front desk had written the wrong room number causing additional frustration.
I had ordered a delivery of items from the hotel to be ready when we arrived, it wasn't delivered until 9pm.
The hotel is nice enough, but this obviously wasn't their finest day! I didn't ask for compensation, and they didn't offer anything but an apology.

Food:

The rooms are great, the beds are awesome, the breakfast is absolutely the best I have had from a hotel with made fresh to eat omletts. They shuttle you around within a six mile radius for free a guy named Nate took me everywhere he was awesome! I'm not a drinker, but if I were I would have been in heaven, they serve free drinks at the bar and were not talking short variety! The cattleman's restraint is also a plus, the ffod there is great! The whirlpool jaccuzi and heated pool are also a major plus to your stay, with towels neatly folded by them for your personal use. The look of this hotel is a little old however maintains an elegant feel, overall I will be a returning customer if ever come back to the area, it has well earned my five stars!!!

Food:

As someone who works in the customer service industry, I'm very cognizant of the fact that organizations generally rely on humans to deliver a good service experience. And since humans aren't perfect, there can occasionally be defects in the process. But when multiple employees make similar errors, it's indicative of a culture problem. This hotel clearly has a culture problem.

We happened upon this hotel out of necessity as it was the only hotel not booked for the weekend. I understand why now. The rooms were dated and the bathroom was dirty. Despite the maid looking (it was more of a scowl, really) right at us as we left for the morning, she didn't come in to tidy up and make the bed. The restaurant staff was very rude. The hotel breakfast was sparse and cold.

The rate is only slightly less than the more upscale boutique hotels in town. My suggestion would be to spend the extra $25-30 a night on a more upscale location in town, or spend $50-60 less on a motel. Either way, you're likely to get a cleaner room and better service.