Filiberto's Mexican Food, Mesa, Arizona, Mexican Restaurant Details

Food:

The night crew is horrible i order my food and i wasnt even done ordering when the told me my total and shut the drive thru speaker off and when i pulled up to the windows i finished ordering my food n when i got my food everything was not what i order never going there again

Food:

I have been here several times but today is the last time, I will never come back. As a customer I was very patient and understanding, however, they keep on making to many mistakes and there is a limit to how much a customer can stand. Tips for improvement from a person that has worked 5+ years in food service management:

1.- DO NOT MAKE SALSA TOO WATERY, MEAT TOO SALTY, OVER COOK MEAT, SERVE BROWN GUACAMOLE, and PLEASE DO NOT SERVE EXPIRE PRODUCE: Train personnel well on how to follow recipes and health department regulations. Remember recipes should ALWAYS be consistent since it is what will bring clients back and if the client becomes sick they will never come back.
2.- HAVE BETTER CUSTOMER SERVICE: Give the customer options & if you don't understand something clarify it with the client, have basic customer service skills PLEASE, teach your workers how to problem solve and make the customer happy again.
3.- INVEST IN BEAUTIFICATION: Honestly, place looks like a dump & has the potential to scare clients away instead of attracting them.
4.-CALL FOR A MEETING TO ADDRESS CURRENT ISSUES: Its more than obvious that the restaurant has many internal issues that need to be address at a meeting involving all employees. Problem solve and find more efficient ways to do business without sacrificing quality and customers.

Food:

I love it except last time this lady didn't really speak english so im mean constantly having to speak spanish kinda sucked

Food:

asked for an order of chiles toreados (fried jalapenos) they gave me boiled Serrano chiles they use for the green salsa. I know the difference having worked at another fili b's before. Called, lady argued with me instead of solving the matter.

Food:

The lady refused to give me my tortilla which came with my fajatas. I noticed it was not in bag when I got home. Returned to ask for tortilla. Lady argued with me saying she knows she placed it in my bag. Wanted $2 for tortilla. The location off sycamore and main sucks or at least the one lady who works at night. I will never return to that store and tell everyone I know not to go there.