Gianino's Pizzeria, Akron, Ohio Restaurant Details

Food:

At this location they seem to always be rude and short with you. I'm sorry but if you hate your job quit. Gioninos is starting to be not worth their high prices. Pizza is still good but there are better places around.

Food:

I just called to ask questions and the guy who answered the phone was very rude. I wouldn't order a pizza from them if they were last place to get pizza.

Food:

They have really good pizza, sometimes when you call they will deliver them other times they won't. I live 4.3 miles away, but the people that work there are not smart enough to figure that out, although I am on record has having pizzas delivered many times, oh well I'll call the pizza shop that is 7.5 miles away they'll come!

Food:

This store sucks because of management . They make promises to replace a bad or wrong order and then they dont . Manager / owner is nothing less than an A hole x 10 . Go to Monroe Falls and they will take care of you and the food is great . This store just sucks .

Food:

I am not the type to bash a company, I like to believe that when I have a bad experience its because that person was having a bad day. But they take way too long to deliver an on more than one occasion it has took them more than an hour to deliver my pizza to me. So by the time I get it, its cold. And i ignore it and heat it up in the microwave no big deal. This last time it had me extremely upset and the customer service from the staff is horrible. I always order my pizza online and this last time was no different. Monday I ordered pizza and again I waited this time over 2 hours never got it. I called them and the manager was extremely rude, asked me if i still wanted the pizza i said no and that i wanted my money back. She said that the owner of that location would call me the next morning, but they never did, nor did that manager pass the message on. So i called Tuesday after i got out of class, again got the same manager and again she was rude told me the owner took care of it and I'll have my money back in 24-48 hours. Its now Friday and no money has been returned to my account. I called the store again and the head manager wasn't any better, he informed me that they had no proof of this and that the female manager never informed anyone of the issue.Not only have they been rude to me the first two times i called, he wasn't much better. So i have to wait until Monday to see if they will do anything about it.... Not happy at all. they just lost my business..