Grand China, Greensboro, North Carolina Restaurant Details

Food:

Food is good but, very poor customer service. I ordered food that never came...called and was told that they had lost the slip for my order and I could reorder and wait but receive no discount

Food:

The food is great and abundant for the price. As a college student at NC A&T they have gotten a good portion of my tuition, but they receive such a low rating because they take FOREVER to deliver. I've had to cancel an order when it was going on 2 hours and I still hadn't received my food. It normally takes over an hour, but not 2. Great food, but extremely poor delivery service.

Food:

They deliver within an hour. A lot of food for your money when you order after 6, and the food is very good. They are very to the point when ordering, but other than that very good people. This is by far my favorite chinese place in greensboro.

Food:

I am beyond upset right now. It says it closes at 11:30 today and I ordered at 10:48 and the lady took my order and tried to rush me off the phone. She did not even tell me how long of a wait it would be after taking my information. I called at 11:30 after still not receiving my food and got no response. I have called three times since then and no one has responded because now it is 12:10 and I still have no food. I gave them my number and was not notified at all. They have charged my card and I did not receive any food and can not find any number online for a headquarters to call.....I received a call as I was writing this and the delivery guy came with my food but 1. it was 12:30, 2. He was at the wrong dorm then what I had said and had the nerve to yell at me on the phone saying he was outside, and 3. when he pulled up he honked the horn at me twice as I was already walking out and then demanded to see my card in a rude tone. He topped it off with tossing my food to me and swerving off! I am disturbed by this behavior. If I had not paid by card I would not have paid. If anyone knows how you can get a refund please let me know. This was highly unacceptable....There is a hair in my food!

Food:

ITS HAIR ON ALL THE CHICKEN WINGS , WHEN YOU ORDER YOUR FOOD AND PAY BY DEBIT CARD OR CREDIT CARD , YOU GIVE THEM ALL YOU INFO ON THE PHONE THEY OVER CHARGE YOUR CARD IF YOU DONT GET A TOTAL BEFORE HE COME TO YOUR HOUSE , THEY TAKE SO LONG GETTING TO YOU , DONT EVER EAT AT Grand China BESIDE RENT-A-CENTER ROSES SHOPPING CENTER ON CONE BLVE.