Henrietta Hots, Rochester, New York Restaurant Details

Food:

Love everything about it

Food:

They put meat on a vegetarian's sandwich, then wouldn't refund the card. They would only give me a cash refund or new sandwich if I came back in person. I told them it would need to be more than that if I had to leave work and drive back, and they refused. Won't be going back.

Food:

If you say you are open. Then be open.
My friend ordered food and sense he didn't pay for me APPARENTLY i didn't want to order?
If you aren't open past 3. Then post that to your website and close your doors at 3.
Don't lie and say you are open until 4 and not make my food.

I brought my money back home with me because the girl you had working the counter didn't like her job, and didn't like me. She made that known.
You lost a long time customer. I did like your establishment, but I can't say I will ever go to your place of business again.

If you are new in town. Don't go here. Obviously they don't care about the customer.

Food:

Working in the area for 8 years, I've had plates from just about everyplace in henrietta. H-Hots is the place I go back to that always is cooked well, not soupy and greasy, and tastes right. Its not the BEST plate I've ever had, but its pretty high up there. Try the Steak and Cheese Plate,

Food:

Do not order take out from this place. They dump everything you order into a box all together/on top of each other. It was appalling to try and serve customers their food in such a manner! Like a dog!