Islands Restaurant, Phoenix, Arizona Restaurant Details

Food:

Food is decent, service is great. Just had a slight mishap and the staff resolved it extremely politely and without problem. Manager comped our whole meal no questions asked. I would recommend this place to anybody.

Food:

I kind of wish there were something between OK and Liked IT on the stars rating. This was once my favorite chain burger joints. But it's gone up and down in the past 5 years. Right now it's running pretty much level. The food is still better than average but not the kind of thing you dream about in a hamburger. I usually get the Maui with Bacon (used to be the Rincon) on Wheat and it's very good but not as good as it used to be.

The service is ok depending on who you get meaning there may be some weakness in the management. If service is inconsistent that means wait staff are left to their own means too often. It would also explain the dip in the quality of the food as occasionally I'll get a bun that's stale or an overcooked hamburger patty.

It's still on the "rotation" but the higher prices and declining experience are putting that in jeopardy.

Food:

The service here has become embarrassing. The family used to come here on at least a bi-weekly basis to catch up and have dinner. The turkey burgers were excellent, and the staff were always friendly. I don't know if they've fallen under new management, but the service here is now almost non-existent. The bar tenders are ridiculously slow, even when the place is dead, and the staff are unclean (we actually had a waitress with snot running out of her nose, and we've seen her on different occasions, looking the same), and forgetful. The last two times we've tried to give this place another chance, we've ended up walking out.

Last night, I waited 20 minutes for chips and salsa before ditching the table and leaving a complaint with the manager on the way out. I refuse to go back. This location should be shut down just like the one at PV Mall.

Food:

First time going here. The name is probably to most ridiculous thing about this place. "Fine" burgers.... this burger is garbage and not to mention the fries look look old 2 hour staged fries. Service on the phone was terrible starting with the rude girl who answered the phone, then after being transferred to take-out I get some guy who can barely speak English and was extremely rushing. This place is one you want to stay away from.

Food:

Service at bar sucked 1st night in town went there sat for 15 mins with no service not even a hello I'll help you in a min. Did I mensian we were the only customers at the bar