Lulu's Pizza, Boise, Idaho Restaurant Details

Food:

The pizza isn't bad but it's expensive. Which I don't mind paying if the pizza was fantastic. So I think it's overpriced for the quality.

The real problem is their organization. The last two times I've ordered from Lulu's they haven't had the pizzas ready when they said they would. So I get to spend time sitting in their lobby for way too much time. Just to be specific-it took over an hour to get 2 large pizzas. They forgot to make them!

I think I'll order from someone else from now on to see if I can get a pizza with the right price and the right time.

Food:

Spent $85 here last night on four pizzas, two regular 20" and two gluten-free pies (they only come in 10"). Ordered over the phone at 4:45pm on a Friday and they were ready in 30 minutes. My husband gives their regular pizza 5 stars, for big slices and not TOO much tomato sauce. I grew up in NY and would agree their regular pizza did remind me of NY-style pizza. Gluten free was for me and I give it 3.5 stars. Not the worst I've had but not the best either.

Food:

Pizza was good. Staff was customer service joke.

Food:

I get the lunch special at least once a week. Great pizza for a good price

Food:

Dishonest and unnecessarily rude owner/staff has no qualms about trying scam customers.

Purchased a Living Social deal for what Lulu's advertised as, "medium pizza, large Valley Green salad, and breadsticks (a $32 value)."

When we tried to redeem our voucher by ordering "medium pizza, large Valley Green salad, and breadsticks", we were told that the deal was supposed to be for a 1 topping pizza only and we had to pay extra money for anything else. The Lulu's manager tried to (erroneously) claim that it was Living Social's fault for not stating that the deal was only good for a one topping pizza...

This is complete BS.

First, according to Lulu's menu, the total value of our order was exactly $29.89, clearly less than Lulu's stated "$32 value" of the Living Social deal they sold. When I tried to explain this to the manager, she was not remotely concerned, and very rudely exclaimed, "it's either my job or your coupon!" because, as she explained--the owner told her not to honor the Living Social deal as it was sold.

Second, I'm pretty sure there had to be a signed agreement between Living Social and Lulu's pizza. So, any discrepancies between the advertised deal and what Lulu's arbitrarily chooses to honor is between Lulu's and Living Social. To try to unscrupulously pass this on to a customer is dishonest and just plain stupid, bad business. Again, our order's total was less than the "$32 value", so this issue is irrelevant anyway.

It was bad enough that they chose to run a scam, but the completely unnecessary attitude and rudeness from the manager was pretty shocking.

Not really sure how a business owner could possibly rationalize trying to scam/screw over customers or expect to stay in business with this kind of conduct.