Marcello's Pizza, Riverside, California, Pizza Restaurant Details

Food:

The quality is amazing. The customer service is great. Staff remembers faces and makes you feel like your business is important to them.

Food:

Worst customer service ever. The floor manager (was a dude) was super rude to me and my husband. He called my husband "bro" over and over again when we were trying to talk to him about the problem we had. We ordered on threw phone and I was rushed off very quickly. Very good pizza but the shittiest employees. I will never order from here again.

Food:

Great pizza, great guy, meh building. Overall enjoyable.

Food:

This was my first time ordering pizza from this location,it took an hour to get to my home and when I opened the 12 piece wings I ordered they had no medium sauce like I requested. I called the store to speak with the manager which was crystal at that time,she insisted that she put the sauce on herself,we explained there is no sauce they are completely plain. She continued to argue and disrespect my husband saying she knows she put sauce on them and (wasn't there cheese and peppers in your bag) which wasn't something we were inquiring about. she then hung up on him after him being on hold two different times waiting to see what we could do to resolve the issue. Which pissed us off even more. Its ridiculous that the manager at the location can't even try to fix our problem,she just continued to insist she was right,and we were wrong although we were the ones staring at plain chicken wings(which I paid 8 bucks for). She had no respect for customers,was disrespectful and did not try to fix the problem! I am now waiting to speak with the actual manager of this location,which I found out after researching was James! I hope we can get to a solution with this situation or I will no longer order pizza from any of their locations.

Food:

I was craving hot wings one night and I was determined to get some, so I called Marcellos and to my surprise they were open late! I called in my order and the guy I spoke with was very friendly and professional, and he made my wings exactly how I liked it!! They came in good timing and the food was AMAZING! Deff satisfied my cravings :) Thanks Marcello Pizza for making my night! Highly recommend them to EVERYONE!