Marquez Bakery & Tortilla, Arlington, Texas Restaurant Details

Food:

The food is delicious!
A lot of the comments are bc of bad customer service, go once and you'll realize it's not a restaurant. You hardly interact with the employees so I really don't see what the issue is.

Food:

This place has great food we go for the Huevos Ranchero and Barbacoa is sooooo good...but I wish they would make a regular dining room and have real wait staff...but food is awesome

Food:

NO CUSTOMER SERVICE LOYALTY! CARE MORE ABOUT $6 bucks than DOING THE RIGHT THING. NO INTEGRITY. My husband and I have visited Marquez Bakery several times, and each time I got excited to taste their tres leches cake. I was happy I finally found a place with delicious tres leches. We loved it so much we even ordered a groom wedding cake in 2012. We went back several times and ordered whole tres leches cake. My husband happened to be in the area (40 minutes away from our home) and purchased two slices of tres leches along with a few other items. 2 tres leches slices were $6.98. I tasted the slices when he got home. The top was DRY AND CRUMBY, and had a BAD taste to it, and the bottom was soggy and milk tasted rotten. It made my stomach queasy. I took two little bites and decided to throw it away, didn't even open the 2nd slice. I called them immediately, the worker told me that it was old cake (3 days old) and if had our receipt (which we did) could return it. I gave them my number and the manager called me the following day. I told her I just wanted a refund because to drive 80 mins round trip for 2 slices of cake was not worth it. They told me they just tasted the cake THERE (NOT THE ONE I TASTED OBVIOUSLY) and it was FINE. I told them, well the one I had was terrible and old, they said well ours tastes good. We went back and forth. No "customer is always right" here! I even told them the person yesterday told me the cake was old. They told me I could drive there and then they could taste it and see, I told them I was not driving 80 mins and to please just refund my $6.98. They said NO. I asked them if they are more concerned with $6.98 than a happy and RETURNING customer, I told them all the business I have brought them, and the worker said she would ask her manager again, after being on hold for 10 minutes told, they gave me the same answer, NO. I let them know I would be giving them a bad review. ALL FOR $6. Is that not worth a happy, returning customer that's been loyal to you? NOT TO THEM.

Food:

We lived in Grand Prairie for several years. Always ate there, always enjoyed their menudo, barbacoa, and sweet bread. We moved but occasionally when we miss their food will drive an hour to eat there. At Christmas, although making tamales was a family tradition, its TOO MUCH WORK! lol
So instead we order several dozen from them for Christmas dinner. At $8.99 a dozen, they are still reasonably priced. We now live in Terrell where tamales start at $13.00 a dozen and you never know what you are going to get!

Food:

Went there for menus and the lady said they had one gallon left and told us we can't eat it there then we asked her what if we bought something else so we could sit down then she said no more m enudo I came here from Hawaii and wanted some good menudo to experience that so we left will not go back again.