Olive Garden, Lubbock, Texas Restaurant Details

Food:

A nice Italian restaurant with great food and it probably has your favorite Italian dish, no matter what it is. I love the vegetable soup and it comes with unlimited refill. The customer service is always good.

Food:

Good filling food
Waitress is nice
Music is ok
Bathrooms needs tp

Food:

Had an amazing time with the waitress and the other staff that were very helpful and friendly. Enjoyed my time and had great food. I only wish that it could be a ittle less expensive.

Food:

Just went there for veteran's day for the free meal and it really was just a bad experience. The food was "fine" but tasted totally processed and boxed and for the price you're paying you would expect a better flavor! My husband got the mannicoti for $14! Next time I might as well just go to the grocery store and buy him a box one -it'll be waay cheaper and probably taste better, too! The service was fine except the watress forgot to mention that the table tablets that they have for kids to play on cost money -we thought you would've had to swipe your card to activate them so we let our kids play on them not knowing we were being charged. :/ Then she charged me for sauce with out telling me before and for a drink that should've just been a refill... oh AND I left without getting my credit card back. -i don't remember if she ever gave it back to me or not- I know its not her fault, it was just another annoying part of the experience.
I called them about half an hour after leaving and then again later but they never found it. :/
Our kids were with us and so we ordered them both a kids meal but it was too hot for them to eat until we got home that evening and then it was disgusting!!! They both got the mac n cheese but both refused to eat it cuz they said it was gross, I thought they were just being too picky so I tried some and no, it was indeed nasty! How can an Italian restaurant screw up macaroni and cheese?!! If i was guessing I'd say it tasted like powder or corn starch. Just ew.
I guess in a way I'm grateful for this experience for reminding us why we don't go out to eat hardly ever anymore and why we are never eating at Olive garden again! Thanks for saving us money in the future!

Food:

Randy the manager was amazing! I unfortunately had a bad experience while they were training somebody and called 1 manager same night and was offered a gift card for my full meal... Never did I get it in the mail. I called again and spoke with another manager and she said she would send it... Never got it. Finally I talked to Randy and she was so helpful and even suggested if I would like to go in to pick up gift card that I never got. So I went in. She came to my table, introduced herself and gave me the gift card. Our server was even amazing! We love Olive Garden! We are just glad that Randy took care of the issue and resolved it immediately and sincerely.