Pizza Hut, Rochester, New York Restaurant Details

Food:

I wish you could give a store NO stars. I ordered 2 big dippers box sets. Here's how my experience went at the location on West Ridge Road. The confirmation email said my food would be delivered at 905pm. It finally arrived at 915pm. Not only was it 10 minutes late, but the delivery driver, Shawn was speeding down my street. I live in a residential area and there are kids, people walking pets and older adults. Then they forgot one of my soda which when I asked Shawn the driver about it, he said only one soda was on my receipt. I thought maybe that would be the worst of it until I opened the boxes and see its all the marinara sauces when I was supposed to get the 2 sets of explorer sauce. So I call the store on west ridge road and speak with Jim who is the manager on duty at the time and tell him my complaints and issues. The whole time he is being rude. Then he tells me that they will give me a credit for my purchase for the full amount, and the driver will be bringing me my drink they forgot but can not bring me a copy of my credit. When I asked about the Explorer sauces he tells me that they are all out and he called the customers to let them know. I told him I never got a call and he said "I thought I called them all". Then he tells me he can not credit me back for the full purchase amount of 52.63 and they can only credit me back 40.00 of it. At this point, I will not ever use that pizza Hut or another pizza Hut again. I will be calling on Wednesday to speak with the general manager Dave and let him how how horrible my experience was with this location. Hopefully they will work on customer service skills. Update on my review.... I spoke with the district manager who was just as rude and lacks the same customer service skills as the manager. I will never order from there again nor will I ever refer someone to them again.

Food:

Love the new 6.99 2 pizza mix toppings deal :)

Food:

I order once week food is good ..

Food:

Food is good and I order monthly, but they're usually busy when I do order so delivery takes up to an hour and a half.