Red Lobster, El Paso, Texas Restaurant Details

Food:

Great decor and the food is awesome. Always visit due to the service being great even when it's busy. The hostess greets at the door and upon exiting.

Food:

The lady said that it would be a 45 to an hour wait supposedly for 5 people. We needed to seat 2 more people and she moved us back to the bottom of the list and wait another hour. Then she says that she called out my name and that we didnt respond. She never called. We just left without saying anything.

Food:

Our server Paco, was amazing! Attentive, charming and never left us wanting for anything. Food was delicious!

Food:

Customer service here is beyond any I've received anywhere else, not just in the food industry, but with any business I've dealt with. Kitchen Manager Carlos Grajeda is extremely helpful. I lost my $50 gift card and I thought I had left it on the table, so I called the next day and Mr.Grajeda informed me that no cards had been turned in. Before I could offer an alternative, he asked if he could put me on hold in order to call my waiter from the previous day in case he picked it up. He got back to me quickly and informed me that the waiter also did not know where it was. Again before I could offer another way he suggested looking up the receipt to see how much was left on the card. I told him what I ordered and how much I tipped, he combed through all the receipts from yesterday and found mine. He said that unfortunately, it was an Olive Garden gift card, so he didn't know if he could reissue a new card with the remaining balance. I was about to be disappointed when he said he would call the manager at Olive Garden next door and ask if they would do it. After a brief hold, he got back to me and said they wouldn't be able to, but that there had been a correction and he actually WOULD be able to put it on a new card for me. I'm about to head over and pick up the card now.

Mr.Grajeda is extremely helpful and active in finding solutions to problems that aren't even his. I am blown away by his helpfulness and being so quick to find a solution. He figured everything out in less than 8 minutes on the phone with me. I know he is the Kitchen Manager and he has a lot of other things to take care of, especially during lunch time. (It was inconsiderate of me to call but I didn't check the time). He was very polite, professional, and helpful, and instead of spending the next hour trying to find a lost gift card, I can now use that hour to make sure Red Lobster properly recognizes this young man.

Food:

Our waitress was very nice and helpful, she had a good spirit and was always smiling. It's nice to see waitresses that love their job. As for the food, it was amazing as always. Red Lobster will continue to have my service.