Starbucks: Baptist Memorial Hospital Main Entr, Memphis, Tennessee Restaurant Details

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To make a long story somewhat short. I had surgery at the Baptist outpatient surgery center on Walnut Grove on 4-4-16. I have had several surgeries in my life. This visit was the worst one I have ever had in my life. I was terrified. I almost cancelled my surgery. They couldn't insert my IV. They where unable to use the vein finder machine. They put the IV in my foot while in the operating room. I was rushed from the time I went back for surgery up until they shoved me out the door and into the car to go home. The only person that eased my mind, I have to say was my nurse in the OR. She was very nice and caring. The discharge nurse was rude as ever. I will never ever return to this place or refer anyone else to.

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Rude nurses......really you had to call the security because you got a position??? Sorry @$$ hospital with a sorry a$$ staff. I'd give you a negative star if that was possible. F u

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My wife was recently seen at the Baptist ER on 2/4/16, by Dr Ravi Madasu and the Main Nurse taking care of her was Donnielle. They were awesome, as was the rest of the staff while she was there. Dr Madasu was very thorough and responsive on treating her. He and Donnielle were very caring and took the time to answer her questions and thoroughly explain the results of her tests, and what he was going to do to treat the problems.

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HIPAA Violations, Post-op Infection, and Forgotten Stitches, oh my!

I am reviewing an experience I witnessed that occurred about a month ago when my partner went in for a thyroidectomy. We got there the required 3 hours early, and things were going slowly but fine. I went with her to prep, and while the intern was trying (took three times) to put my partner's IV in, the anesthesiologist began machine gun questioning her. She was visibly struggling trying to coherently answer his questions while in pain from the IV attempts.
She did well, and the surgery went better than expected. We got to the room and the first nurse was excellent - efficient and kind. Sadly, my partner was unable to sleep because of some new bed technology that moves the patient every 60 seconds or so to prevent bed sores. I'm, sorry, she was in there less than 24 hours and was able to get up and move around (no chance for bed sores) and the movement from the bed kept her awake - I think sleep would have been the best thing for her and they couldn't turn it off. I slept on the couch (I'm a light sleeper) and the noise of the bed moving even kept me up. It's hard to understand how they couldn't turn it off. You can decline medications all you want, but you are forced to be moved all over by a bed? The second nurse didn't come in regularly (every 4 hours) to give pain meds. My partner just woke up for the pain and had to call and ask for them (minor complaint). We finally were ready to be discharged and the last nurse handed us the discharge papers...with another patient's name, address, and other personal information on it by accident... We told her, she looked horrified, but the correct name was on the next paper and we left to fill her prescription. We picked it up and when we got home Walgreen's called horrified they'd given her the wrong medication because it was the other woman's name (that was on the discharge papers) on her prescription... #shakeshead

My partner had mentioned her mouth was rather scratched up but didn't make a big deal of it because in a past surgery the doctor had clipped her tongue with the intubation tube and she couldn't feel the tip of it for 3 weeks. I digress, about a week and a half later her scratches hurt so bad that her teeth hurt. She went to the dentist where she discovered they had actually scratched all the skin off a part in the inside of her mouth that was down to the bone and was the size of a quarter. The dentist was furious and said he wished the anesthesiologist had to deal with it. It had become infected and she had to go on antibiotics and have repeated visits to the dentist and oral surgeon and hasn't been able to eat solid food for over a week at this point. The dentist said it would heal but might take several months.

Finally, yes, this seems rather a comedy of errors....her incision began to get irritated so she went to the surgeon's office. The nurse looked stunned because the stitches, which should have been taken out a few days after her surgery, were still there (3+ weeks later), so they were removed.

This has been a month of inconvenience, pain, and missed work. While many of those we dealt with were very kind and doing their best, it just seems to me like these problems were all very avoidable. My partner should not have been given another woman's personal information, there shouldn't have been a chance that she would receive someone else's medication, her mouth should have been checked for intubation scratching (we spoke to another anesthesiologist who says these things can happen unless you take precaution and put padding), her stitches should have been promptly taken out - she should not still be in pain, drinking her meals. While I am glad that the main surgery went well, it's been a longer road than necessary to recovery.

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I am a sickle cell patient and I go to Baptist E.R. for crisis I can not treat at home. They come in a timely manner give me my medication and treat me with dignity. Although sometimes they discharge me when I really need to be admitted. That kind of irritates me because my labs come back good doesn't mean I am out the woods the pain I experience be real.I am new to the Memphis area and I understand different hospitals have protocol but with SCD the protocol can just save a patient from going home in pain my former hospital require that after the third dose of medication admission is the process to go but other than that they have excellent service.