Sushi Kyoto, Dallas, Texas, Japanese Restaurant Details

Food:

Tasty and so convenient. Slightly pricey but worth it. Avocado roll - YUM!

Food:

If I could give ZERO stars i would. HORRIBLE HORRIBLE HORRIBLE customer service. The sushi chefs are amazing and oh so very talented but the horrible customer service has RUINED this place forever. My family and I WERE regulars. We would come here for every special occasion and spend hundreds. We had been coming here for close to half a decade.
The other night I ordered differently then I normally do. I ordered the teriyaki chicken along with some sushi. I was feeling sick and wanted comfort food. I had never ordered anything but sushi before from this restaurant and wanted to give it a go. The chicken was extremely smokey and not enjoyable. I tried to like it but with each bite I was more and more displeased. It was not up to Kyoto's standards. It was gross... and it was fifteen dollars. I calmly told my waitress that the chicken was too smokey for my taste and that I was not pleased with the dish. I asked for it to be taken off of my bill. She went to talk to her manager. Then our waitress came back and told me that I had already eaten half of the dish.. which I had not. I then offered to pay for half of it. Then the manager walks over and starts barking at us in front of the whole restaurant.

manager: "You don't like the chicken?!"
me: "No, it is too smokey for my taste and I am not enjoying it"
manager: "That is not my fault!" "You already ate half of it!"
Me: "I will pay for half of it but I did not like the dish and I do not want to pay for the whole thing."
Manager: "NO! You will pay full price!" "What do you want me to do? Throw it in the trash?"
Me: "As a customer, I am saying that i did not enjoy the dish. My family and I come here often and we have never had problems before."
Manager:"I know who you are!" "Our product is always the same." "It is teriyaki chicken and if you don't like it, it is your fault!"

So that was the end of Sushi Kyoto. Forever. After spending thousands over the past 5 years, my family will not be returning. We ended up having to pay a 70 dollar bill after being treated so horribly. This business is NOT being run professionally. I am so sad that this happened. I recommended this sushi spot to countless people over the years but not I will be SURE to warn people against going here. I get better service at a FAST FOOD drive through then at this place!

Food:

Banging sushi

Food:

We eat here regularly for dinner with the family. Some of the best and freshest fish we've found in 5 years of hunting about in Dallas

Food:

Good food and service. Portions of sushi are about average though a little pricey. The lunch menu is very satisfactory. I would eat here again though I wouldn't come for dinner with the price jump.