Sushi Masa, Baton Rouge, Louisiana, Japanese Restaurant Details

Food:

If you are in the mood to load up on Sushi this is the place to go, all you can eat for around $25. In my opinion, Ichiban has the best sushi in town and the most diverse selection.

Food:

Most excellent! Service, fresh food, cleanness, 15.95 all you can eat lunch. Wow.

Food:

Everything from amazing service.. to fresh great tasting made sushi.. to cleanliness. .. drive 2 hrs just to come eat!!! A MUST is the pepper tuna app!! Only all you can eat sushi I've heard about!!

Food:

I've concluded that it's impossible for their workers to assemble a to-go order correctly. I've had to-go from here (both pick-up and delivery via courier) at least 10 times in the past couple months, and I've either received the wrong food or had sauces missing almost every single time (including sauce I paid extra for)! When you call, there is only confusion and excuses to be had. The solution offered is to further inconvenience you by making a second trip to pick up the missing item(s) instead of simply issuing a refund.

For example, I placed an order for pick-up and chose a salad instead of a soup with an entree. While in store, I watched a worker put a soup in my bag. I stopped her to let her know I did not order soup. She insisted that the entree normally came with soup. I informed her that it came with a choice and that I chose salad. After further confusion and excuses like, "I didn't take the order," which is hardly relevant, I got my salad.

This, among numerous other instances, tells me that not only do they not read their own menu, but they aren't even reading the tickets as they assemble orders! That, or they aren't taking orders correctly to begin with. Either way, getting it right doesn't look like a priority.

It may seem harsh to those unfamiliar, but I've worked both restaurant and retail before-- Minor or no, if a consumer is told, "This is what you get," when they pay the bill, they should receive exactly that. Anything less (especially over and over again) is just bad business. Besides, come on. It IS tedious work, but it's not difficult.

Shoddy to-go service aside, the food is great!! I'm sure the dine-in experience is great too, by the other reviews. Just check your orders before you walk out because there's likely something missing!

Food:

Sushi is fantastic. Amazing service. Only ever had one sub par server and I have been visiting this establishment for over 2 years. Amazing quality for an affordable price (especially if you go for lunch)